Best Buy & Geek Squad Policies

[Zabber]

A newspaper supplement from Office Max offered a $15 gift card on the purchase of a Kindle Fire.

I took the advertisement to Best Buy to see if they would price-match it with a $15 gift card as well - the answer was "no".

Best Buy was promoting a $10 gift card for an on-line Cyber Monday purchase of $100 if the store-pick-up option was chosen.

Although Office Max and Best Buy are in the same parking lot, I decided to return home to purchase it on line from Best Buy

as maintaining customer loyalty was worth the $5 difference. The Kindle Fire, however, did not have an "add to cart" option.

Instead, it was listed as in-store purchase only while the gift card promotion was limited to on-line purchases only.

I returned to Best Buy to see if they would honor the $10 gift card offer on an in-store purchase as I was unable to purchase it on line.

Again - the answer was "no". I then walked over to Office Max and made the purchase and received the $15 gift card despite the store

being sold out of the Kindle. Office Max arranged to have one delivered from another store roughly 50 miles away.

Needless to say, the Office Max price and customer service trumped that of Best Buy. So much for any remaining feelings of

customer loyalty.

[Ryan-BBY Senior Social Media Specialist]

Hello Zabber-

Doug from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Douglas-BBY Community Connector]

Hello Zabber,

Thanks for posting.

It sounds like you spent quite a bit of time running around trying to purchase the Kindle Fire with us, I’m sorry that we weren’t ultimately able to retain your business.  It sounds like you got better service from our competitor right next door and I think we need to do a better job of making sure our loyal customers get taken care of.  I have forwarded your comments to our local management team for their attention and I appreciate your time in sharing your story.   I hope that we have the chance to have you in again.  Please let us know if you have any questions or concerns in the meantime.

Regards,