04-23-2011 12:18 PM
I purchased a Toshiba laptop M# L355D-S7901 in February of 09. I went ahead and bought the 3 year ADH plan. My total purchase that day was 929.58. I had several issues with it and took it in to be repaired. Well it cost more to repair than replace. I had 2 laptops to pick from that were not of equal value. Neither one had a 17 inch monitor in with the one I purchased had. I was told it was up to their discretion to choose a comparable one for me. I have had problems before so it does not pay to argue. Now I choose a laptop with a smaller screen 15 inch, and slower processor. The original laptop had a better graphic card, and extra memory that I had installed that was lost on the trade in. Your cost on the one 499.99 and only the 1 yr wtty. I was not offered a prorated discount on my original warranty but was tried to be sold everything in the store. Jose was a very nice guy and it is not his fault that his hands were tied. You guys are nothing but scam artist that prey on consumers. I am out of way more than what I purchased in the beginning. If I pay 599 for a laptop I expect a 599 laptop for replacement. Simply put you guys SUCK.
04-23-2011 02:52 PM
Sounds like the store handled the exchange incorrectly. You are not to be downgraded. I would guess a Community Connector will get this sorted after the weekend. Also, because Best Buy paid for the new machine, your ADH Black Tie Protection would be considered fulfilled. If you'd like another plan, you can do so at your expense.
04-23-2011 04:30 PM
04-23-2011 09:34 PM
04-25-2011 02:28 PM
04-25-2011 03:27 PM
Good afternoon krazykajun2-
Upon reading your Toshiba laptop experience, I became very disgruntled to hear of your troubles while receiving a replacement laptop. It's disheartening to recognize your aggravation because we always strive to please our customers. I'll do my best at sorting this out for you and hopefully turn this around.
As others have stated, when you are approved for a replacement laptop, you should receive a comparable model (based on your Toshiba's specifications, not purchase price). Looking into this situation, I have already gathered all of the necessary details to begin my research. I've also already alerted your local store management, so that they are personally aware of what you've expressed here on this topic.
I truly apologize for the inconveniences bestowed upon you and I hope to have some updated information for you soon. As soon as I have any feedback to share, I'll send you a private message. Private messages can be seen by logging into your account and clicking the letter icon in the top right corner of the page. If you have any other questions or concerns, feel free to reply to this topic or just send me a private message.
Thanks for posting,