Best Buy & Geek Squad Policies

[mattberry]

I just tried to use a $25 itune card that I received as a gift from 2009, the card came back as cancelled. This is unacceptable, I also don't have the receipt as it was a gift. Why would you cancel a gift card, what is wrong with best buy.

[bamcal07]

iTunes gift cards expire after 2 years from date of activation. That is what Apple wants. And what Apple wants, it gets.

[mattberry]

It would be great if your comment was true, but it hasn't been 2 years yet, and the card was cancelled, this issue doesn't have anything to do with apple, the issue is with best buy, who for some reason cancelled a valid itunes gift card for no reason.

[CrystalWoW Community Veteran]

Did the person that bought it buy it before they gave it to you maybe? From iTunes terms and conditions: Gift Certificates, Allowances and iTunes Cards, and unused portions of Gift Certificates, Allowances and iTunes Cards, expire on the later of, two years from the date of issuance, and two years from the date of last activity if applied to an iTunes Store Account.

[bamcal07]

Oh except my comment IS true.

Whether or not your gifter bought it <2 years or >2 years is for you to figure out, I was simply letting you know Apple's policy. Don't be so rude when someone tries to help you.

[MichaelHWG]

OP call your friend and see if they have the reciept.

Best Buy is notroious for canceling itunes gift cards claiming they were returned. It happened to me when I bought an iPod that came with an iTunes gift card, when I tried to use it, it said Best Buy canceled it.

[Karina-BBY Community Connector]

Hi mattberry, 

I can understand the disappointed you must have received when you noticed that the iTunes gift card you received was accidently canceled. 

At the moment Best Buy® does not understand why the gift cards were canceled, and we are working with our customers who have been affected, to provide a solution to this inconvenience. I understand that this was a gift, but is it possible for you to locate the receipt? I can even try to locate the receipt with the contact information of the gift giver. Feel free to provide the contact information by sending me a private message on my signature bar.   

Thank you for your time,