Best Buy & Geek Squad Policies

[oneforall]

Thank you to the store manager who advised me to look on the bestbuy.com website so that I could effectively apply my iFront iPad glare-guide (price in dispute per apparently inaccurate SKUs, price labeling & poor stocking) for the iPad ($599) that I had purchased the day before.  Thank you bestbuy.com for not having a customer service email that will go through.  

Thank you to the Los Angeles store sales associate who told me that the iPad had no wall plug and that I would have to buy an USB power adapter ($29.99).  Thank you to the other sales associate who erroneously told me that the iPad keyboard dock ($69.99) collapsed so that it would fit into a carry case.  Thank you to the first sales associate who stared at me blankly & eventually said 'uh huh' when I asked her if a glare-guard was necessary for the iPad, and then when I asked are you sure responded, 'I guess, I've heard they are.'  

In a masochistic move to dissociate myself from such glaring competency went  to the West Hollywood store to return the useless-to-me keyboard dock & to buy a glare-guard.  Thank you to the obnoxious associate who insisted that I walk to the rear of the store to prove to her where I had found the glare-guard which was ringing up differently than on the pegs in the accessories section, because she wouldn't know where to find it.  Thank you to the same associate for agreeing that the SKU for my product on both pegs read $19.99 even though the item was ringing up at $34.99.  Thank you to the same associate for taking items from both of the pegs and ringing the through consecutively until she could find one that rang in at $19.99 with a different SKU than my glare guard, and offered me a 10% discount on the $34.99 price mine was ringing up at because 'it was a mistake'.   This even though the first cashier had told me the same thing had happened yesterday and the item price was given to the customer at $19.99.  And most of all, thank you for the manager who came over as I finished purchasing the glare guard at $34-something and reminded me to look at the bestbuy.com website to make sure that I correctly applied it to the front of my iPad.  Thanks a bunch.

[anonymousone]

So do you have an issue or what?

[Melissa-BBY Senior Social Media Specialist]

Hello oneforall,

A new iPad should be an exciting purchase. From reading of your experience of trying to purchase the accessories for it however, even I would have been frustrated after having so many troubles.

I am not sure why the representative you spoke with would have indicated that the iPad does not come with a wall charger, as it should have been indicated on the packaging that it does indeed have a wall adapter. As I am not familiar with the iPad docks and keyboards, I cannot explain why the representative also had indicated that the keyboard dock you purchased was collapsible if it was not. I am very sorry for any inconvenience the misinformation may have caused you.

In regards to the glare-guard you were purchasing, the signage on the shelf should indicate both the product description and the SKU number of the item the tag is for. Occasionally, products will be moved to the wrong space without us knowing. Unless the tag is for the correct item, the store is not obligated to honor the lower price. It does sound like the cashier and manager could have handled this experience better however. I would like to discuss this further with you to gather some details about your purchase so that I can ensure that your feedback is provided to the stores’ management. I am sending you a private message to begin that discussion, which you can view by first verifying that you are logged into our forum, and then clicking the envelope icon in the upper right corner of this page.