Best Buy & Geek Squad Policies

[MagnoliaPro]

To be realistic, if people are incredibly happy with there purchase and experience they rarely are going to take the time to find out this forum even exists and then turn around and create a post about it. People post because they are angry and frustrated and want to vent. I have seen tons and tons of different customer comments, both good and bad, and honestly it can be a drastic difference from store to store as far as how your experience goes and how knowledgeable the associate is, it could even be a big difference between each person. You could catch someone on a day where they are hating life but need to be at work to pay the bills, and you get a poor experience, or you could talk to someone who's life is going exactly as they could hope at the time and they couldn't be happier and you receive a great experience.

Just some things to consider before making a hasty generalization of saying that many customers are dissatisfied with Bestbuy as a whole.

[Elizabeth-BBY Community Supervisor]

Hi Deanster,

Allan from our Community Connector team will be following up with you shortly.  Thanks for your continued patience,

[Allan-BBY Community Connector]

Hi Deanster,

I have to thank you for making us aware of a problem with our TV repair process! I can completely understand you wanting this resolved as soon as possible (considering the parts needed to repair your TV were arbitrarily cancelled).

I did look into your repair and I do see that there are two parts on order right now, and they are being shipped to the technician.

I truly apologize for us cancelling the original parts that were on order, and I would like to work with you on this in the hopes that I can provide you with a quicker resolution to this matter. I am sending you a private message, and to check your messages you should log into the forum and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,

[ScoobyDoo]

I agree with a previous poster... Kudos for Best buy for having a forum like this.

Yeah its a good place to vent but also for their customer service to see which squeaky wheel needs to be greased.  Thats why I post my complaint just once.  If nothing gets done then i just complain to the Better Buisness Bearoue (i'm sure i spelled that incorrectly).  www.bbb.org then the wheel gets greased nicely.

-Nick

[IronReaper]

Nokia,

I am becoming very tired of Seeing the words "we and "us" being used used by yourself to describe or state everything you say when in fact, You have said in other posts that you do not represent or work for the company. In what way is it that you relate to the company enough to speak as an associate of theirs?

[Adamtech Emerging Expert]

Nokia is a Best Buy employee but his opinions are those of his own and in no way represent those of the company.

[IronReaper]

OK thank you Adamtech for the answer . Nokia must have made an error in one of his posts that he did not work for the company. I am sorry if this sounded too intrusive or incriminating in anyway.

[Adamtech Emerging Expert]

You're welcome and its all good.

[Nokia]

Nope, I haven't said that. All I've ever said is that I don't represent the company.