Best Buy & Geek Squad Policies

[rt4x4]

I bought a ipad 2 on Black Friday and put it on my BB credit card, well gave it to my wife on XMAS day and she thinks she woud rather have a laptop, can I exhange for a laptop equal or greater value.

[AaronE · Accepted solution]

You shouldn't have any issues exchanging it for a notebook since you purchased the iPad after 11/13.

[cdmoore74]

Just be carefull with the number of returns you make even if you have a receipt. Just search for T.R.E.

Make too many returns and Bestbuy can deny your returns even if your purchase is defective. Even if it's unopened it does not matter. No one in Bestbuy will tell you this upfront. You learn when you make your (unknown number) return. Make sure your 110% confident before you buy. Buyer beware!!!!

[Mbrguy Emerging Expert]

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cdmoore74 wrote:
Make too many returns and Bestbuy can deny your returns even if your purchase is defective. No one in Bestbuy will tell you this upfront. 

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No one in Bestbuy(sic) will bell you this upfront, but yet it's written on the HUGE BLUE SIGN on the wall, and on a sign that explains the policies and sits by each of the registers.  Yup, they sure don't tell you this, do they?

The information is there for you, but you have to actually read it.  You can lead a horse to water, but you can't make it drink.  Best Buy having the policy all over the place, including on that HUGE BLUE SIGN is their way of trying to salt the oats.  But they still can't make you take the initiative and read the information made readilly available to you. 

[cdmoore74]

If the OP does not know about the basic return policy then how does he or she know about T.R.E. ?

I'm sorry but you assume way too much. And if you care to look at the receipt it does not match the verbiage at the return counter. You don't know about T.R.E. until you actually make a return and that's if you read the fine print hanging on a 10 foot sign above your head. And what I state is true. Just repeating it so that he/she does not make the same mistake as other's have done. Customers have to be careful when exchanging items or they will be marked as "return abusers". It would have been wrong of me to tell the OP to take his/her money and run. Is it wrong to tell a customer about a bestbuy return policy if their trying to make a return? Time to get off your high horse and drink some of your water.

[CrimsonRain]

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cdmoore74 wrote:
If the OP does not know about the basic return policy then how does he or she know about T.R.E. ?

I'm sorry but you assume way too much. And if you care to look at the receipt it does not match the verbiage at the return counter. You don't know about T.R.E. until you actually make a return and that's if you read the fine print hanging on a 10 foot sign above your head. And what I state is true. Just repeating it so that he/she does not make the same mistake as other's have done. Customers have to be careful when exchanging items or they will be marked as "return abusers". It would have been wrong of me to tell the OP to take his/her money and run. Is it wrong to tell a customer about a bestbuy return policy if their trying to make a return? Time to get off your high horse and drink some of your water.

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The vast majority of Best Buy shoppers aren't affected by the returns/exchanges hold. If you think Best Buy is the only retailer that uses TRE, then you are mistaken.

[cdmoore74]

The original poster will be affected. He/she will have strike 1 on their record. What happens if his wife does not like the laptop or if it's defective? Strike 2. If you make just one return you are affected. Does not matter if the return is unopened. Your information is entered into a database and no one knows the real number or when the counter resets. By the time "your affected" it's already too late.
I "assume" that you work at Best buy. If I'm incorrect please let the OP know. We can go back and forth all night but my focus was on the OP, not a store employee trying to defend this practice. I don't mind the policy but people need to know about the policy upfront. I was in the same boat trying to make my wife and daughter happy but today I'm labeled as a return abuser, one step above the common thief.

[CrimsonRain]

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cdmoore74 wrote:
The original poster will be affected. He/she will have strike 1 on their record. What happens if his wife does not like the laptop or if it's defective? Strike 2. If you make just one return you are affected. Does not matter if the return is unopened. Your information is entered into a database and no one knows the real number or when the counter resets. By the time "your affected" it's already too late.
I "assume" that you work at Best buy. If I'm incorrect please let the OP know. We can go back and forth all night but my focus was on the OP, not a store employee trying to defend this practice. I don't mind the policy but people need to know about the policy upfront. I was in the same boat trying to make my wife and daughter happy but today I'm labeled as a return abuser, one step above the common thief.

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So how many strikes does one get? I've personally gone through 3 exchanges with Best Buy in December alone. Am I in trouble?

I am not an employee. I quit 2 years ago. So, you "assumed" wrong.

[cdmoore74]

Lol, I just read your response in another thread and was about to respond to it. Didn't realize your the same cat defending this practice. Trolling on behalf for an old employer I see. What's your special interest in seeing people get screwed out of a legit reason for returning unopened/defective/unwanted product? I don't want to assume this time.