Best Buy & Geek Squad Policies

[FrankB878]

Hi, I placed an order to be picked up in store earlier today. But I made a bit of an error, I forgot to check that my son was going to be picking up the order not me. This wouldn't be a big problem, but the items are for him and he needs them for a trip he is leaving for tomorrow. I don't get out of work until late tonight and won't be able to pick them up. Is there anyway I can get this changed, or at least cancel the order and do it again? After today the items basically become useless because like I said, they're for him for his trip, which he leaves for early tomorrow.

Thanks, 

Frank

[iamfromhouston]

I would try to log in and see if you can make changes. Also depending on how popular the item is, there may not be anymore. So if you placed a second order you may not be able to get it. If it is something that they may not have a few, I would just do a new order. Also there may be a number to call to make changes to you order. Also after you get the confirmation that it is ready for pickup, you could call the store and explain to them what happened. See if they will allow you to add a name to the pickup.

[Justin-BBY Community Connector]

Hi Frank,

Welcome to our forums!

Thanks for reaching out to us about your recent online order purchase; I'd be happy to see what I can do to help out.  I'd actually like to discuss this matter with you more in detail, so I'll continue our conversation by sending you a private message. To check your private messages, log into our forums and click on the letter icon in the top right corner.

I'll talk to you soon!