Best Buy & Geek Squad Policies

[Adamtech Emerging Expert]

Hey there! Unfortunately, we would be unable to exchange or return this item without a receipt. I apologize for any inconvenience this may have caused you, our valued customer. If, however, you are able to provide a receipt or gift receipt we would most certainly be able to take care of this for you. If there is anything else we can assist with, please feel free to let us know! Otherwise, have a great day.

[Starflyer59]

I remember reading something before on this forum that a customer is allowed a certain number of returns without the receipt.

I don't think people should be trying to return something that was won in a charity giveaway..but overall what I think really doesn't matter.

[Adamtech Emerging Expert]

That is not the case Starflyer, we need to be able to pull up and return the item from the transaction. Without the receipt we cannot do this.

[piersols]

I am no longer replying to anything posted on this forum. Done.  

[Starflyer59]

Thanks Adam. i just remember a moderator saying that every customer is allowed a certain number of returns a year without a receipt.

[Adamtech Emerging Expert]

I apologize for the other contributors replies.

[RealGeorgeW Valued Expert]

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Starflyer59 wrote:

Thanks Adam. i just remember a moderator saying that every customer is allowed a certain number of returns a year without a receipt.

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I believe that's in the cases where we have the transaction, but the customer does not have the receipt. Or... something.

In any event. I quote from the back of my Coke receipt: Your original receipt is required for all returns, exchanges, price matches and warranty repair services.

How do I know that some random person walking up to me with an iPod didn't just snatch it from the shelf and open it? It's for our protection, and the consumer's.

[Dorothy-BBY Community Supervisor · Accepted solution]

Good afternoon piersols -

How exciting to win an iPod! I am never that fortunate. Thank you for the kind conversation today and I am glad I was able to reach out to you and offer assistance.   Please check your private messages for follow up, by clicking the envelope in the upper right hand corner. 

Regards,

[Adamtech Emerging Expert]

Thank you for taking care of this Dorothy. I was afraid they angered her so much that she wasn't coming back.

[piersols]

Dorothy,

Thankfully the REAL Best Buy customer service reps are more helpful and understanding the the posters. I came back to the forum to commend Best Buy for resolving my issue and personally calling me to handle. Thank you for your personal assistance and reviving my faith in Best Buy. We only wanted to spend MORE money, and you have made sure I can do that Two little girls will be very happy when my daughter gets her Touch Ipod and they will be able to talk without fighting for computer time to chat. Best Buy TRUE reps are the BEST!