Hello. Maybe I can get some help here before going to Twitter and Corporate.
I purchased a HP Laptop on 2/26. Before I purchased it, the nice young boy told me I had a 30 day return policy. I specifically asked about the return policy because I've had bad experiences with Laptops in the past. I was assured it was 30 days. After getting the laptop home, I noticed it freezing up while I was surfing the internet, as well as constantly freezing up and not shutting down, and getting stuck while updating. Needless to say I was not happy with my purchase, and chose to return it. I went to the store today, 3/15 to return it, and the sales clerk looked at my receipt and stated I was 3 DAYS PAST THE 14 DAY RETURN POLICY, and there was nothing she could do for me. I asked to speak to a manager, and Tom came and showed me the fine print on the back of my receipt that did indeed state a 14 day return policy. Again I asked to speak to HIS manager and a boy came out and stated that it was "his discretion whether or not to return my laptop", and that "he is choosing not to". I explained to him again that I was told I had 30 DAYS and that the laptop was actually sitting in the back of my car for the past week until I got a chance to get to the store, and that had I known I only had 14 days, I would have returned it earlier. Again, I am 3 DAYS OVER THE "SO CALLED" 14 DAY RETURN policy. I would totally agree if I was trying to return it 2 months after I bought it, but 3 DAYS? When I got home I called and spoke to someone on your 1-800# who contacted the stores general manager, and he agreed to give me a store credit for the laptop. I do not want a store credit as after all of this mess I am beyond afraid of what will go on in the future should I incur any more troubles. Bottom line is I want a full refund for my laptop. I am planning on taking my horrible experience to Twitter as well to my workplace. I work in an emergency department at a local hospital and see hundreds of people daily, and I will let everyone know just what kind of service I am receiving from Best Buy. I am sure the doctors and nurses I work with who spend a lot of money on electronics will be horrified with my story as well.
Any help you all can provide before I take this any further would be appreciated. Feel free to email me.
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Thank you!
