10-04-2010 07:32 PM
10-05-2010 10:26 AM
10-07-2010 01:30 PM
How long should I be waiting for a response?
Expectation on the Forum is you should receive an initial response in no more than 3 -5 business days. If you need a more immediate response, you can also call Consumer Relations at 1-888-BESTBUY.
10-07-2010 01:46 PM
been there, done that, no help. is the only way to get decent customer service to call a newspaper?
You should do whatever makes you feel most comfortable, however I do know that Josh has been assigned your case and will be reaching out to you, so I would encourage you to at least allow him to try to assist you.
10-07-2010 03:40 PM
Dorothy, the fact that someone has been assigned to address my problem, but it takes them 3-5 days to actually contact me is totally unacceptable. I will, however, inform you that I have already contacted my local newspaper and I will be writing a letter to your corporate office. In the last five days, my opinion of your company has changed drastically. I'm glad that this issue came about before I outfitted my new house with TVs and game consoles, and especially with the holiday season arriving. I've spent my last dollar at Best Buy and I encourage everyone on this forum to as well.
10-07-2010 03:57 PM - edited 10-07-2010 03:59 PM
By writing on this forum, you are writing to the Best Buy® Corporate office. Our team works at the Corporate office and handles hundreds of concerns, conversations and other contacts through various forms of social media per day. We work on a first in, first out basis very often doing most, if not all of the leg work on a situation before making the primary post. While I do certainly apologize that you have to wait a bit longer than you would like, I am confident in Josh to assist you to the best of his ability.
10-07-2010 07:34 PM
It would be upsetting for anyone if they took a day off of work to wait for a repair technician, and then they were told that they would need to reschedule their repair because the technician went to the wrong address. I don’t blame you at all for being upset, and I will do my best to get this resolved to your satisfaction.
It sounds like we had the wrong address for you on file, and because the technician was running late to their appointments they were asking you to reschedule this appointment. Our technician’s should be taking every reasonable step to make every one of their appointments, but there are some unforeseen circumstances that prevent this from happening. I can also say that we should have verified your address when you initially called to schedule repairs on your TV.
I would like to personally look into this for you, and I am sending you a private message to gather some private information I would need in order to help. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.
Thanks for posting,