Best Buy & Geek Squad Policies

[andrewulm]

Hey guys,

I purchased the Moto S9-HD bluetooth headset this past friday, and it's already stopped working. Doesn't charge properly (I have to play with the connection for minutes), It will not turn on (I just had it on the charger overnight), it seems that it is broken already (Volume stopped, no playback), and friends say they can barely hear me anyways because the quality is poor.

I have the bag I purchased it in, but I can't find the receipt. I'm certain I got one, I always do. But I'm going to return it and I need help finding the recepit through your digital records. I have a CC#, order number, and I used my Best Buy Rewards card, so hopefully we can find the receipt so I can take this product back.

Also, as a side note, I would suggest BB stop selling this product. Cost to consumers is crazy high, with many consumers going back for 3rd and 4th headsets because the buttons fail, and the product in general fails after any type of workout. This product is supposed to be for working out, and is "Sweat Resistant"... But reviews from thousands of consumers would suggest otherwise. I suggest BB do some research on this product and the rating, and pull it from the shelves, just my 2 cents.

Anyways, I can provide CC#, order number, and BB rewards card number if this is a medium we can work through to get my receipt.

Thanks a lot guys, I love your stores!

[Adamtech Emerging Expert]

Yes, we can lookup you're receipt by CC#, order number and most certainly RewardZone information. Your feedback on the product should reach the proper people through our Communities team.

[GeraldRose]

Hello,

This should be very easy if you have the credit card you purchased the item with, simply bring it to a Best buy store and they should be able to swipe it and pull up the receipt for this item. Bring all the packaging you have so the return will run smoother.

Let us know how it works out!

[Dorothy-BBY Community Supervisor]

Hey andrewulm -

Thank you for your kind words and the insight into your experience with the Moto S9-HD headset.  I would be happy to assist you with getting your receipt code so you can make a return.   I am sending you a private message so please be on the look out for it. 

Regards,

[andrewulm · Accepted solution]

Wow, that was crazy fast... I figured it would be easy, but you guys are somethin else! Thanks a lot!

I really like the product for what it is, but in execution, it fails on so many levels.

[Nokia]

I'm not sure why you dislike the headset so much. I've had virtually no complaints on it. They fly off the shelves and never come back.

[Adamtech Emerging Expert]

We try to get to issues quick. I know how it can be waiting for an answer for days... I don't want that experience here.

[andrewulm]

It is a great product on paper. No wires, can accept calls, has WOW sound quality, totally integratable, but in execution, this headset fails.

It's supposed to be for working out, and sweat resistant, but I've had this product since friday, and I rode my bike to work yesterday (10 miles round trip, not very far, hardly enough to break a sweat), and the sound cut out on me. I pulled over, checked my phone OK, turned the headset on and off OK, reconnected OK, no sound. Turned it off when I got home, put it on the charger... well, attempted to for about 5 minutes until the charging light would stay on... and got to work this morning, and it won't turn on.

Also, during calls, people say they can barely hear me, understand me, and would prefer I just talked through my phone... There are many reveiws online that agree with me on the call quality.

I mean, I took a gamble with this, it's a lot of money, and i've never bought a Motorola product before. It will probably be my last. I'm not sure if I got a defective product, or if it was just bad luck, but until they can figure out a way that sweat won't interfere with this product, then I'm staying away. This is just my honest opinion on the matter. I'm sure they sell great, because it's a great, sexy looking, product. But the durability has a huge issue with me.

I would give it a 2/5 stars. When it works, it sounds great, and the buttons work wonderful... When it works...

Thanks everyone for the help though! I really appreciate it. BB has not lost ANY of my business. I feel like a kid in a candy store when i'm in there!

[Adamtech Emerging Expert]

Me too! Maybe that is why I work here.... and spend WAAAAY to much money here.

[JM]

I'm glad to have run across this thread. I was considering purchasing that headset at my store, but I think I'll skip it. 

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Adamtech wrote:

Me too! Maybe that is why I work here.... and spend WAAAAY to much money here.

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I know that waaaaaay too well. My bank has a chart of where I spent my money... and "Electronic Stores" is the biggest number there.

>_>