03-08-2012 03:27 AM
SEi just don't understand where people like you are coming from sls.
First off let me say that I do feel bad for the situation the deferred interest has put you in. I wish that you didn't have to go through it as I know the stress of financial debt. There's a reason why finances is the #1 reason for divorce.
That being said, you admit that you made a mistake in reading when the promotion is over and how much was left on the promotion. So since you made a mistake and HSBC charged you the deferred interest per the agreement you signed, Best Buy should fix the mistake you made and since they haven't/won't they deserve being blasted?
Its just the way some people are Jimmie. Cannot take responsibility for the situation they put themselves in. Its always SOMEONE ELSES fault. No one forced them to get a BB branded HSBC card. No one forced them to use it.
BTW theres a reason I dont have/use ANY card from HSBC. When BB went from GE Moneybank to HSBC years ago I cancelled my BB card. We had lots of problems with HSBC and their shady dealings. Also one of the things we told our son before going to college is when dealing with contracts, read everything twice before signing. I really do tick off auto salesmen when I will sit for 30 minutes to read everything they hand you to sign for a new car.
03-08-2012 06:40 AM
Let me clear up something about being responsible for myself. When I bought the TV over 3 years ago from Best Buy, the salesman explained how I would have 3 years interest free if I paid on time. He also explained that all my payments would go towards that tv purchase. If that were true , my tv was paid for over 1 year ago. That is obviously not how it worked or the deal that I signed up for. I am looking into it with my lawyer. Until then,I work for a very busy dental office, and I am telling my patients about my experience. It is amazing how many of them have had trouble with Best Buy and HSBC. They all go home saying they are looking over their paperwork . There are many small electronic companies that you can easily reach over the phone or internet that have just as good buys, and in fact sometimes better. They also do the work in our country and are easy to reach for support. I have been a loyal customer to Best Buy for as I said over 20 years. If this is now how they run their busiess, I do not want any part of it. A deal is a deal. I am not the irresponsible party here.
03-08-2012 09:14 AM
03-08-2012 01:39 PM
I am very sorry to hear that you have had an experience similar to zdevlin and for any frustration you experienced as a result.
While it has been explained that HSBC is a separate company from us whereby they provide credit card services to our customers, and therefore, I cannot guarantee anything; I wanted to let you know that I am currently researching this matter further on your behalf and as soon as I have more information I will follow up with you again. So, please keep your eyes open for a “new message” alert in the upper right-hand corner of the page to follow shortly (when signed in).
Thank you and have a great day,
|Sarah|Community Connector | Best Buy® Corporate|