Best Buy & Geek Squad Policies

[prncsgg]

I bought my iMac December 22, 2011 through Bestbuy.com and picked up at my local store.  Unfortunately, it was never put on my Rewards Zone account.  (Probably my fault!)

I have the order number available and I need a copy of the receipt.  What I found on bestbuy.com won't cut it.  Do I need to go to the store, since I picked it up there, or can I deal with someone at bestbuy.com?  Unfortunately, my imac needs service, so I am in need of this info for warranty purposes.

Thanks!!

[Mbrguy Emerging Expert]

To obtain a copy of a receipt for your records or for returns, exchanges, warranty, or service plan work, you may do any of the following.

1) Call 1-888 BEST BUY
2) Go to your local store/call them
3) Wait here and typically within a few business days a Connector will be on to assist you.

Generally, in order to find a copy of your receipt, this information may be needed.
- Name or purchaser
- Phone number used during purchase
- Reward Zone number
- Credit Card used for purchase (if a recent purchase within a few months)

They may need other information and if they do, they will ask. Generally, if you gave them your information for Reward Zone, Service Plan purchase, Subscription purchase (anti-virus, Geek Squad Tech Support, etc.) or if you paid with a credit card, then they should be able to find that information for you.

[Blake-BBY Community Connector]

Hello prncsgg,

Welcome to the forums!

I'm sorry to hear that your computer isn't working.  Mbrguy has supplied some great options for obtaining your receipt!  I'll be happy to locate your receipt, but I'll need more information.  I’ll be sending you a private message.  Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.

Thank you for reaching out to us and I look forward to hearing from you.