Best Buy & Geek Squad Policies

[Egoberto]

Hello

Last Sunday I bought an electric guitar the Starcaster by Fender (Strat Pack) at Otay Ranch, California; the price was $99.99, but the SP-10 Guitar Amplifier is

damaged.

I saw here, on internet that there is no more of those at any stores, is that true?

What I would do?  When the guitars will arrive?

Thank you very much  

[Ryan-BBY Community Connector]

Hello egoberto -

Sean from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Sean-BBY Community Connector]

Hi Egoberto,

Thanks so much for reaching out to us about the guitar pack you bought at the store recently.  I know that it can be disappointing when you don’t have a working amp to playing your new guitar on.

I will be sending you a private message to gather some details about your purchase.  To check your private messages, you must be logged into the forums and click the envelope icon in the top right corner of your screen.

Regards,