Best Buy & Geek Squad Policies

[ChivasCasual]

I got a $25 dollar gift card, but when I tried to redem it for an online purchase it says "We have locked the following Gift Card(s)," followed by the gift card number.

I really need to know what is wrong. Please help. Thank you.

[Dorothy-BBY Community Supervisor]

Hello ChivasCasual -

John, from our Community Connector team, will be reaching out to you regarding your gift card concern.  Thank you for your patience!

[John-BBY Community Connector]

Hello ChivasCasual,

I can think of little more frustrating than having a gift card that I couldn't use! 

I would like to help you resolve this, but I'll need some additional information.  Please watch for a private message from me.  To check your forum inbox, please sign in with your user name and password and click the envelope icon in the upper right.

Regards,