06-21-2009 02:05 AM
06-24-2009 12:06 PM
06-25-2009 04:49 PM
This sounds like a very upsetting repair experience, and I’m sure the fact that you had only owned the TV for three months before it broke was even more frustrating.
It is true that our stores are not able to process and exchange under the manufacturer’s warranty until we receive a return authorization number from the manufacturer. I looked into this and I see that your TV was approved for replacement on 6/22/2009, and you should have been called by a representative of Best Buy®. The representative should have given you your confirmation number and they should have explained the replacement process.
If you haven’t received your confirmation number or you need any personal assistance from me in this matter just send me a private message. To send me a private message you should make sure you are logged into the forum, click on my icon, and then click on the send this user a private message link.
Thanks for posting,
Best Buy® Corporate