01-22-2009 06:35 PM
I found a really nice laptop online ad from best buy. My Father was wanting one so i called him and told him for 499.99 he could go to Decatur IL store. I had called them and told them he was coming to get it. My dad called me from the store and let me talk to the sales guy because they were wanting to sell him other stuff. I was told by the sales guy that for 30.00 they could clean it up for him, meaning to take off all the ads, etc. I did all the talking about prices myself because my dad is 72 years old. I asked the sales guy if they could also show my father how to sign on with his new free verizon air card. I was never told it would cost him anything to do that, Well my dad ended up paying 750.00 for this laptop. I called and spoke with the manager and was told well they don't sell any service without asking first. I know i was not told about this on the phone and i spoke with this sales person 3 times via cell phone from the store with my dad standing right there. It is not good service to do these services for a huge price and then just charge them on thier charge card. It is deceitful and shame on Best Buy. I will probably never buy there again and i buy at least 1 new computer a year and looking right now for a new desktop. I hate to be deceived!!!
01-22-2009 06:39 PM - edited 01-23-2009 06:49 AM
I changed my mind on the verzion comment. Thanks guys,
What were the extra charges for?
01-22-2009 11:12 PM
Hey starflyer the mobile broadband air card is free with a 2 year contract. The monthly service is 60.00 for 5 Gig of downloads per month. Non of that is anything he would have paid for in the store as all charges are billed to his Verizon account.
01-24-2009 03:13 AM
01-24-2009 10:09 AM
01-24-2009 12:38 PM
If you used a credit card then your father would have had to sign the receipt, right? Why didn't he question the charges before signing the receipt? Once you sign that receipt then you are legally approving the charges.
I hate all the extra's that BB tries to push on you.
I was in a BB the other day and was just looking around while my wife was next door at another store and the sales people were trying to really push all this "extra" stuff and all i was really doing was just killing time and looking around.
They did not want to actually talk about a certain computer...all they wanted to do was push the black tie protection, the backup cd's, the cleaning up that they do.
01-25-2009 12:28 AM
01-26-2009 05:10 PM
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01-27-2009 04:50 PM