Best Buy & Geek Squad Policies

[Alabama]

Has anyone else had trouble with getting repairs on major appliances with black tie protection?  I called for my washer repair almost a month ago.  There have been three service calls and the washer is still not fixed.  The last service tech said he ordered a part and would return within two days to install the part but it's been over four days and he hasn't shown up nor will he return any phone calls or voice mail messages.  My latest call to the Geek Squad resulted in an appointment ten days from now.  I have never had such poor service.

[Ryan-BBY Senior Social Media Specialist]

Hello Alabama -

Allan from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Allan-BBY Community Connector]

Hi Alabama,

Having this washer in repair for a month would be too long for anyone, and I am really sorry for how long this is taking us. I would like to personally look into this, and do what I can to expedite this going forward. I am sending you a private message. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,