Best Buy & Geek Squad Policies

[perky147]

Who does the scheduling of the Geez Squad appts?  Have had an appt schedule for well over a week with the typical 4 hour window!  Got the call today that they would be here 2 hours after that window.  Wasn't thrilled but rescheduled an appt to be here for it.  THEN get a call an hour before the second window is 'up' and now he is not even going to make it.  Then I say ok can you come tomorrow. Nope that now doesn't work with his schedule.  REALLY?????  I thought it was called CUSTOMER service.  What about my time wasted today?  Rescheduled an appt to be here and for what!  Very frustrating.  Now I get why Amazon is where people are turning to buy electronics!!   Unbelievable!

[Justin-BBY Community Connector]

Hi perky147, 

Welcome to the forums!

I completely understand how irritating it must be to have to re-arrange your schedule once again, after hearing that our technician wasn't able to make it out for services. After researching, I've gathered your order details and have communicated your situation to our repair technician and will voice feedback I receive to you as soon as possible via private message. To view your private messages, ensure you're logged into our forums and click on the envelope icon in the top right corner.

Sincerely,