01-13-2009 10:59 PM
Normally I wouldn't take a complaint to this kind of level, but after seeing all the complaints towards this company, I'm going to share my story.
A few months ago I bought a laptop from BB. I also bought the three year warranty. My troubles started with the purchase. They tried to charge me $100 more than what the tag on the laptop said. I also decided to get the $30 optimization. GS told me that the optimization would take 30 minutes. Two and half hours later, I get my laptop!
So I had the laptop for a few months, until December 10th. I had to take it in due to it getting dropped, and no longer working. Crack in the case, and the screen was not powering on. I was told it would take 10-14 days to ship it to their service center, and get if fixed. I'd get a call back when it was ready.
I waited about 14 days, and called to see if it happened to be ready. I was told that the service center had shipped it back untouched. I asked if they had sent it back yet. The GS rep told me no. I asked why? He didn't know. No one knew. It was just still sitting there. I was told to wait another two weeks.
Today, I called them and was told the computer was junked, and I could come back in to get another one. Except they don't have the computer I had anymore, and couldn't order it. I could go get a comparable one off the shelves. After a little searching, I decided on a Gateway thatwas $100 more than the credit of the old one, and asked to get it. After some searching, they told me that they didn't have it. Why have a computer out on the shelves, on display, if you don't have it? They called three other stores. One, farther south than I cared to travel to, had the computer. I asked if they could bring it the store I was at. "No". Why? "We don't have the infastructure for that". You don't have vehicles?? You couldn't get someone to run it up to the store I was at?
The rest of the story is that now I am waiting a week for a computer that you should have in stock. I should have never had to wait a month for something that was supposed to take 10-14 days. I should have not had to call BB and the GS and get them to tke care of what they should have done on their own. They should have called me when the laptop got shipped back to them untouched, and they should have called me when it came back and was junked out.
I'm obviously not alone in my criticisms of BB or the GS. I'm amazed to see how poor of service both sides of this company give their customers. Frankly I'm amazed this company is still in business. I know I won't ever spend another dime in this store, and I will urge my friends and family not to either. Your simply the WORST company I've ever done business with.
01-16-2009 01:19 AM
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01-17-2009 06:50 PM
I have friends and family who used to frequent BB for all their electronics purchase needs but NOT ANYMORE!
BB is now a pigment of their collective imagination. You're right, how could this business even be in business with the kind of service they provide?
No worries, I give BB 2 years tops before it asks for a bailout from Uncle Sam.
01-19-2009 12:34 PM