04-11-2012 06:38 PM
04-12-2012 12:13 PM
04-16-2012 01:46 PM
After spending $50 a week at Laundromats, and hearing how long we have been trying to repair this washer, I can completely understand you being upset. I can also say that seeing how long this unit has been in repairs would be disappointing for anyone.
After looking into your requests for service, and reading your account of this, I believe I understand why this has taken this long. It sounds like the problem is intermittent, and will only present itself after the washer has been on for a while. It is true that no technician would be sitting around at a customer’s home in the hopes that they can duplicate the problem. Because of this the service centers are most likely ordering parts based solely on your description of the problem; this is certainly not the most accurate way to diagnose what parts are needed to repair the washer.
I can understand you wanting your service plan to replace the washer, but I should point out that our service plans are intended to repair the item they cover. Your plan would replace this washer if there have been three previous qualifying repairs, and there is a diagnosis that a fourth qualifying repair is needed. A repair would not be each time a technician visited your home; instead would be when a non-consumable part(s) are installed, and due to that part(s) installation the technician closes the current work order because the unit is now repaired.
I called the service center, and they stated their technician should be coming out to your home to install the part today. Let me know how this appointment goes.
Thanks for posting,