Best Buy & Geek Squad Policies

[Damo21]

I purchased a television install from Geek Squad. I ordered it thinking that they would install it and do it completely. They could not make it within the dates that they said they could do it online. Then the day they were schedule they were late. I called Geek Sqad several times. I was disconnected several times bot trying to schedule and when I was wondering where they were and again when I was trying to lodge my complaint to them on the phone.

I had enough time to register and write this out while I was on hold again!

[netag00]

This is the worst service I have ever encountered.  I also am trying to cancel a service and keep getting disconnected and transferred!  3 hours now....... and counting.....

I am Done.......

[Matthew-GS Retired: Community Advocate]

Welcome, Damo21

This is such a busy season, which only amplifies everyone’s need for timeliness – so I do apologize if this was inconvenient. Our Geek Squad® installers are in high demand this time of year and there may have been uncontrollable factors at their prior appointment. Regardless, if you require further assistance please contact me through private message. Just click the Messages envelope near the top right and reply with the information I have requested.