Best Buy & Geek Squad Policies

[KShannon]

We bought this computer after doing a lot of research. I wanted a good computer that I could also hook up to our TV so that it is easier for my husband and I to surf the net together. The best buy website clearly states this computer has HDMI output. I even asked the salesguy at the store if we could hook this up to our tv, making sure to ask if it has HDMI output. He assured us it would be no problem.

Had the computer less than 2 months, bought HDMI cable so that we could hook it up. It does not work. The 1 and only HDMI port on this computer says "HDMI In". I contacted the best buy store where we bought the computer, the guy said we could bring it in, and there's probably something they can add to the computer to make it work....but of course it will cost me!

Called gateway....they said they could fix it over the phone....but of course it will cost me.

Just got off the phone with a member of the geek squad....again. Explained that it was their mistakes that have put me in this situation to begin with. The guy told me to buy a HDMI to VGA splitter and it should work fine. I'm not super intelligent with what you call all these cords, so I get off the phone and get online to look for it. Now I know what a VGA is.....and why in the world would a VGA anything work.....this computer is an ALL IN ONE.....it does not have a VGA hookup anywhere!!!

How can gateway do it over the phone and bestbuy says they have to add parts??? I don't understand and am very frustrated. It was bestbuy's website that says it has an HDMI output, and their salesman that said of course it does! So why am I going to have to pay to have someone do something???

Is there any way for me to fix this problem? Any way for me to connect this computer to our TV???? Some one please help!!!

[Ryan-BBY Senior Social Media Specialist]

Hello KShannon -

Aaron from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[KShannon]

I have not heard from anyone.

[kst8no1]

If hooking it up to a tv was a primary goal. a regular desktop or even a mac mini would been a better choice. i personally have a mac mini and it looks beautiful on a tv.

[KShannon]

Thanks...that was helpful

[Aaron-BBY Community Connector]

Hello KShannon,

Thanks for bringing this to our attention!  Product specifications listed on BestBuy.com are based on information provided by individual manufacturers, so it’s possible that the details listed for this particular computer may have been intended for another model.  Our support team has confirmed that Gateway’s ZX6971-UB30P All-In-One (SKU #3187086) does not include an HDMI output and has updated the hardware specs accordingly.

I’ve sent you some information, so please make sure to check your private messages.  You can check your PMs by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.

For future reference, customers can typically expect a response from a moderator within 2-5 business days of their post first being acknowledged.  If you are in need of immediate assistance, please contact our support team at 1-888-BEST-BUY (1-888-237-8289).

[cmgl87]

I just encountered this same exact issue, please help.

[Raelyne]

I am having the very same problem and I am very unhappy. I thoroughly explained that I wanted to be able to use this computer to watch movies with the TV I planned to buy in 4-6 weeks. The salesman said I would be able to hook it up to my TV and watch movies. I just went and bought my TV, also from BB, and guess what...I have been behind the TV and on the floor for almost 3 hours now to no avail.

Someone please tell me if this is possible. Otherwise, BB is about to get back not only this computer but also the Samsung 3D  46" TV I just bought yesterday.

[Oncebitten]

Not possible, the VGA/HDMI splitter as suggested by Geek Squat will make your TV looks horrible.

[CrystalWoW Community Veteran]

If you had read the thread at all oncebitten, you would have seen that Raelyne is not the OP and has nothing to do with a splitter. Yes in general there is always some way to hook up your computer to your tv to watch movies. Post your tv and computer model number.