Best Buy & Geek Squad Policies

[mlgposer]

A while ago, I posted here claiming my laptops' gpu is over heating while charging even on

"Balanced" mode it should not make a drastic change in heat when changing from "Power Saver"

to "Balanced" while charging here are the temps right before it went into black screen while charging 

under "Balanced" keep in mind that I am playing a game on my laptop since it is a gaming laptop.

 
CPUID Hardware Monitor 1.1.4.0
-----------------------------------------------------

Mainboard Vendor    Gateway
Mainboard Model        P-6831FX (0x1ED - 0x9FD97C)


Hardware monitor
-----------------------------------------------------

ACPI hardware monitor

Temperature sensor 0    98°C (208°F) [0xE80] (TZS0)
Temperature sensor 1    65°C (148°F) [0xD36] (TZS1)

Dump hardware monitor



Hardware monitor
-----------------------------------------------------

Intel Mobile Core 2 Duo T5500 hardware monitor

Temperature sensor 0    60°C (139°F) [0x19] (Core #0)
Temperature sensor 1    64°C (147°F) [0x15] (Core #1)

Dump hardware monitor



Hardware monitor
-----------------------------------------------------

GeForce 8800M GTS hardware monitor

Temperature sensor 0    101°C (213°F) [0x65] (GPU Core)

Dump hardware monitor



Hardware monitor
-----------------------------------------------------

WDC WD25 00BEVS-22UST hardware monitor

Temperature sensor 0    58°C (136°F) [0x3A] (HDD)

Dump hardware monitor


Processors Map
------------------------------------------------------------------------------------

Number of processors    1
Number of threads    2

Processor 0
    -- Core 0
        -- Thread 0
    -- Core 1
        -- Thread 0


Processors Information
------------------------------------------------------------------------------------

Processor 1 (ID = 0)
Number of cores        2 (max 2)
Number of threads    2 (max 2)
Name            Intel Mobile Core 2 Duo T5500
Codename        Merom
Specification        Intel(R) Core(TM)2 Duo CPU     T5450  @ 1.66GHz
Package            Socket P (478) (platform ID = 7h)
CPUID            6.F.D
Extended CPUID        6.F
Core Stepping        M0
Technology        65 nm
Core Speed        1330.2 MHz (8.0 x 166.3 MHz)
Rated Bus speed        665.1 MHz
Stock frequency        1666 MHz
Instructions sets    MMX, SSE, SSE2, SSE3, SSSE3, EM64T
L1 Data cache        2 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache    2 x 32 KBytes, 8-way set associative, 64-byte line size
L2 cache        2048 KBytes, 8-way set associative, 64-byte line size
FID/VID Control        yes
FID range        6.0x - 10.0x
max VID            1.250 V
Features        XD

Now, I think this all the proof I need that something is possible wrong?.. I'm about to test when 

its done charging on power saver if it will over heat and shut down while not on the battery on 

"High Performance"

My laptops warrenty expires in 2011 to add.

as well as the accidental coverage.

[mlgposer]

So, am I going to be covered and get a new laptop or will I be told I am wrong by a geeksquad spokes person

[mlgposer]

So, 3 days and what no reply? Way to keep customers happy.. all I am asking is whats BB going

to do about my laptop gpu overheating.

[Nokia]

First off, it's been two days. Second, no, no one can tell you if you're going to receive a new laptop. That is for the service center to decide. Take it in to your local BB. GS will be able to help you further.

[Elizabeth-BBY Community Supervisor]

Hi mlgposer,

It is true that the Geek Squad will have to verify the defect in order to perform any repairs.  By all means, take in the details you shared as they may be helpful.  Replacement of your unit would only become an option if it qualifies under the No Lemon Policy, if the unit is unrepairable, or if it is found to be uneconomical to repair.  Ultimately, I do not have physical access to your unit or the technical knowledge to diagnose your unit or speculate about what might happen - the service center will make that determination upon review.

Please keep up posted and let us know how it goes. 

Message Edited by Elizabeth-BBY on 06-29-2009 04:21 PM

[mlgposer]

My FINAL question lets say it cannot be repaired and I have to get a replacement... will they let me choose a laptop of the value of the one I purchased.

[Nokia]

No. It will be replaced with a model comparable in features not exceeding the original purchase price. However, keep in mind that the price you paid has no bearing on the model you get. In other words, you will most likely get a cheaper model.