07-07-2009 01:33 PM
So that makes it okay for you to sell me the warranty that Microsoft already provides me (at least during the first year).
If you are simply extending the manufacturer's warranty by one year, say so and price accordingly!
07-07-2009 07:06 PM
07-14-2009 04:39 PM
07-14-2009 05:04 PM
Thanks for the reply, and I will take my receipt in and cancel the plan. It's not worth $59.99 for you to ship it to Microsoft, when I can do that myself. The in-store exchange was the reason I have always purchased the plan in the past.
I just wish the sales associate had given me paperwork or explained the plan. I had no idea that it changed and thought I was buying what I have always bought in the past.
Just a suggestion: you might want to pass along my disappointment to whomever sets these policies. BestBuy no longer has any competitive advantage (with me) over on-line retailers, etc.