Best Buy & Geek Squad Policies

[cdmoore74]

Sounds like your situation is different from what we encounted.  The people in this forum actually have receipts and are within the return policy time frame.  We got banned for too many returns be it for unopened, opened, defective, or price matching.  Does not matter what the reason was.  This is the only store I know of that implements such tactics. 

[dakota_96]

Hi All,

I just posted on the Consumerist. Let's hope they can help all of us with this. Pehaps you may want to post there as well which may increase the likelihood of getting help.

[CrystalWoW Community Veteran]

It is all a bit played out. Consumerist already talked about it back in February when it was new. http://consumerist.com/2011/02/why-does-best-buy-need-my-id-to-return-a-purchase.html

[virtualchoirboy]

@cdmoore74 - while my issue was different, I have had my ID scanned as part of price matches before so I have to wonder how long before I'm affected too. Also, when you combine this thread with the no receipt/no return policy, it made me think of Circuit City. The one in my town went out not long after Best Buy came in and the number one reason I heard why people switched store loyalty was return policy. Seeing BBY fall into the same trap that Circuit City did was something I found interesting and thought worth sharing.

/ sorry for intruding.

[Art646]

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CrystalWoW wrote:
It is all a bit played out. Consumerist already talked about it back in February when it was new. http://consumerist.com/2011/02/why-does-best-buy-need-my-id-to-return-a-purchase.html

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It's been played out??

It's totally different. How are you comparing an article about collecting ID info for returns at BB with being denied returns with receipts for 90 days for some secretive number of returns/PMs?

You are seriously trying to tell people it's been played out so that someone doesn't bring this up on the Consumerist?

Why can't a BB mod or a TRE rep tell us this secretive formula?

[Bagman]

I got an Idea, If you don't like a stores policy-Don't Shop there, It's been working great for me!!

[dakota_96]

@CrystalWoW thanks for the post, but I read that when it was originally posted on the Consumerist in February. I read it again and still feel it has nothing to do with this post. The question at that time was "why does Best Buy need an ID when returning at item"? The answers was to track returns. The concern right now is the implementation of the return policy. Why are price matches, defects, and exchanges and considered as returns thus placing you on the "return abuser" list?  Also, the BBY policy clearly states the following "Based on return/exchange patterns, some customers will be warned that subsequent purchases will not be eligible for returns or exchanges for 90 days."   You do not get a warning. Once you hit that number of returns that nobody seems to know about, you can't return for 90 days. So all the purchases you made prior to that return, an not just subsequent can't be returned, and this includes exchanges, defects, or price matches.

[dakota_96]

I have. However my purchase prior to their so called "warning" are in limbo since I'm a "return abuser".

[cdmoore74]

Your thinking is sound but the problem is it's already too late. You could have been warned last week but you now have 3 "unopened" Christmas gifts you would like to return for something completely different. Bestbuy is tagging all your previous purchases as unreturnable.
I was lucky and did not have any major items to return when I got my warning. That's why I did not make a big deal about it in the store. I'm just waiting for my refund to be processed and I can go on with better things. And just like you I will not shop at Bestbuy and will not recommend them. At least tell people that they have so many times before the system locks you out. Instead your trapped into purchases without warning. Especially during a major shopping season. Goes to show you how desperate this operation is.

[Nursepampam]

Crystal, I would also like to say that this is not  PLAYED OUT! Consumer's are finding out the hard way that their gifts are not going to be refunded, exchanged, nor price matched. So this is just  ACT 1, the aftermath.

Just wondering why you felt the need to interject anyway, it had nothing to do with the subject now.

I do agree that sometimes you have great things to say, but sometimes you frequent answerers (if that's a word), just rub me the wrong way, adding to an already aggravating situation.

Thanks,

Pam