Best Buy & Geek Squad Policies

[karluccio]

Crystal, I think you're missing the point entirely - what is my incentive for patronizing the store that treats me this way? I can take my business elsewhere - BB is not the only game in town. If my customer loyalty BB does not care about - then by all means, keep going. The mightier than BB have fallen - Silo, Circuit City, Countless others.

Just in case you haven't noticed BB is not the only option and from pricing standpoint are not most competitive. What really irks me is that BB makes no distinction between legitimate customer and some abuser of the return policy. I'd be curious to know how YOU would react, had you been in similar situation? And don't hide behind words and bbdrone responses.

However, I will take a moment to write a letter - but it will be addressed to the BB executive team to let them know what I think. I may also write one to the BBB and SAG office, while I'm at it.

Meanwhile, I'm cashing out my RZ certs and bidding you farewell. As a matter of fact, I will call TRE to get the block removed and will return all purchases made in last 45 or so day on a principle.

Stay droney, Crystal.

[CrystalWoW Community Veteran]

I'll give you an example. I got married this past week. In the process, we got a lot of gifts that were duplicates. One item was a walmart exclusive brand so I went to return it. They informed me that since I had made 3 no receipt returns in the past 6 months, that I would be unable to return anything further for 90 days on my ID. I actually felt bad that I had been lax on keeping my receipts and I accepted the personal responsibility that I had made the returns. Walmart didn't make me return things and they also didn't make me lose my receipt in this case. I don't return things very often anywhere as I actually research ahead of time and it is pretty rare for me to get an item that flat out doesn't work. I also don't buy open box products which might contribute. I also know the policies of the stores I shop at. We have managed as a household to buy many things from Best Buy, return things that had issues or that we didn't need without getting flagged because we do not do so excessively. If they did flag us, I would grow up, not return things for 90 days, and continue purchasing things like gifts that can be returned by the other person, or heck my husband could return if I got flagged, and move along. I also get when a policy is a policy, regardless of whether I agree with it or not so I follow them.

You already are writing to the best buy executive team. That is who monitors these boards. TRE won't remove the block without Best Buy's approval so good luck.

[Melissa-BBY Senior Social Media Specialist]

Hi again Nursepampam,

I am sorry to see that TRE was stating that they do not have a dispute process as I had been informed. I would like to gather some additional information from you, and I am sending you a private message to do so. To check your private messages, first verify you are logged into our forum, and then click the envelope icon in the upper right corner of this page.

Sincerely,

[Art646]

That is a bad example. Why? You are comparing apples and oranges.

1. First, you stated that you made 3 no receipt returns in the past 6 months and you tried to return another item with no receipt. Shame on you for not keeping your receipts, but more so that you didn't even keep track the numbers of returns. I would call this excessive returning. 4 without receipts in 90 days...wow. Unbelievable, you think after the second or third return, you would keep track everything.

2. Walmart clearly stated this policy so there is no argument.

3. BB doesn't even offer this very nice service. 

4. Walmart has unlimited (at least I don't know the limit) returns with receipts......BB does not.

5. BB treats everything as a return= PMs, exchanges for same items, returns, etc. A return is a return, PMs are NOT RETURNS. This is just some BB BS definition. A PM is a price match....I haven't even bought the item so how can it be a return.

6. BB does not CLEARLY state the policy regarding "Future Returns Will Be Declined for 90 days". They do not state how many returns or PM will be the limit.

"I also get when a policy is a policy, regardless of whether I agree with it or not so I follow them."

Please show me where BB or TRE states CLEARLY the numbers of returns or PMs in their policy.

Almost all of BB policies are very specific with a lot of details, but this one is not.

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CrystalWoW wrote:
I'll give you an example. I got married this past week. In the process, we got a lot of gifts that were duplicates. One item was a walmart exclusive brand so I went to return it. They informed me that since I had made 3 no receipt returns in the past 6 months, that I would be unable to return anything further for 90 days on my ID. I actually felt bad that I had been lax on keeping my receipts and I accepted the personal responsibility that I had made the returns. Walmart didn't make me return things and they also didn't make me lose my receipt in this case. I don't return things very often anywhere as I actually research ahead of time and it is pretty rare for me to get an item that flat out doesn't work. I also don't buy open box products which might contribute. I also know the policies of the stores I shop at. We have managed as a household to buy many things from Best Buy, return things that had issues or that we didn't need without getting flagged because we do not do so excessively. If they did flag us, I would grow up, not return things for 90 days, and continue purchasing things like gifts that can be returned by the other person, or heck my husband could return if I got flagged, and move along. I also get when a policy is a policy, regardless of whether I agree with it or not so I follow them.

You already are writing to the best buy executive team. That is who monitors these boards. TRE won't remove the block without Best Buy's approval so good luck.

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[CrystalWoW Community Veteran]

I get that you are determined to personally attack those you don't agree with. I really do get that when you can't attack an argument, you attack the person. But this post was made in reference to karluccio asking how I would react if I was denied future returns not for your opinion to be asked about my returns or lack of receipts for them which is none of your business frankly.It was not any sort of comparison between walmart and best buy's policies. I was denied future returns for a bit, I moved on, I didn't throw a tantrum about it. I accepted that what I did was on me, not on the store or it's policies. IF they chose to make a restriction, whether at BB or walmart or wherever, I chose to abide by it by shopping there. Best Buy has signs up stating that they may deny returns that are deemed excessive. You chose to shop there and know that if you make excessive returns, you may be stopped from continuing making them for awhile. Same as me choosing to shop at walmart occasionally, who by the way can't look up receipts like best buy does for hundreds of people every day, knowing I could lose a receipt and be stuck with an item. Another fun fact: Walmart no receipt returns items that are given as gifts if you only have a gift receipt. This is how I hit their limit.

[Art646]

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CrystalWoW wrote:
I don't return things very often anywhere as I actually research ahead of time and it is pretty rare for me to get an item that flat out doesn't work. I also don't buy open box products which might contribute. I also know the policies of the stores I shop at. We have managed as a household to buy many things from Best Buy, return things that had issues or that we didn't need without getting flagged because we do not do so excessively. If they did flag us, I would grow up, not return things for 90 days, and continue purchasing things like gifts that can be returned by the other person, or heck my husband could return if I got flagged, and move along. I also get when a policy is a policy, regardless of whether I agree with it or not so I follow them.

I'm not trying to attack you personally, but you seem to have a chip on your shoulder about people who don't know or follow the policies. And when you stated that, the other people also take it personally. So if you can't stand the heat, get out of the kitchen.

I don't return items often (maybe 1 or 2 in a year at BB), but I do ask for PMs or I ask exchanges of same items. I know my policies and no where does BB state what is excessive. Also, they never stated that PMs and exchanges with receipts will treated as returns. 

I know that "Best Buy reserves the right to deny any return or exchange.", but there has to been a logical policy with details. 

So please show or link this policy.

Please note : In your example, if you ask your husband to return an item if you got flagged at Walmart, it goes against your statement "I also get when a policy is a policy, regardless of whether I agree with it or not so I follow them.". This is not personal, I'm just pointing out discrepancies.

[Badlands]

Seriously, someone needs to do some damage control with this WOW class act. What sort of company would allow some ignorant hillbilly to offer up 6,000 posts of snide and rude "help" to customers who are coming here with an issue. Regardless of any disclaimer , her replies indicate she is some sort of spokesperson for Best Buy- at least on these forums.

[Xanthis]

Seriously @Badlands?

You have nothing better to do than follow and attack CrystalWoW?  Unless their user account says Best Buy, they are just offering their help in their free time.  

By posting in other threads, attacking other users, you only make it harder for those who are trying to help to do their job.

[Art646]

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Xanthis wrote:

Seriously @Badlands?

You have nothing better to do than follow and attack CrystalWoW?  Unless their user account says Best Buy, they are just offering their help in their free time.  

By posting in other threads, attacking other users, you only make it harder for those who are trying to help to do their job.

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She is only helping BB and not the users.

She stated obvious things like a mod will get back to you in a few days, you should have read the policy- it's your mistake, etc"

Badlands is not following CrystalWow and neither am I, but she writes so much that I see her name everywhere.

And please explain how Badlands' comments and my comments are making is harder for those who are trying to help to do their job? Because they have to defend themselves?

Also is it CrystalWow's job???, I thought you mention she was just helping.....but you are right, it does sound like she is doing her job as BB spin doctor.

These comments are my own and I'm not apart of any Anti-BB movement.

[Ash_187]

Regardless of how you feel about her posts, this is a public forum and anyone can comment while staying within the terms of use. Personal attacks, such as 'ignorant hillbilly', are not tolerated.

Despite what you may think, CrystalWoW does not work for Best Buy, which anyone can clearly see on her signature. She likes to help, even if that help is something you don't want to hear.

If you don't want other people commenting on your situation, your best bet is to call 888-Best Buy and deal with some one over the phone. If you choose this medium as a way to communicate with Best Buy, then other users commenting comes with the territory and they do not deserve to be insulted.