Best Buy & Geek Squad Policies

[karluccio]

Count me as another one to add to that list. I've been a reward zone silver member for 3 years. Have spent about 5K in the store last year, about 6K this year (excluding returned merchandise - e.g. money that STAYED in BB's coffers).

From Phones, macs, TVs, all my washers and dryers to buying computer parts for my customers - Best buy was my primary destination. I thought the point of Reward Zone was to create customer loyalty, if that's the case the TRE has undone that.

Considering the choices I have available with other retailers, online or B&M these days, the fact that I could purchase items worry free or have a peace of mind of price match/applying reward zone certs within my return policy, etc. was my primary motivator for shopping in Best Buy.

I know that my $20K or so that I spent in the last 4 or so years is a small drop in the bucket for BB, when compared against 3 or 4 $20 returns.

Way to reward your loyal customers, Best Buy. See you later.

[karluccio]

@Melissa: Just to get it straight: you expect your (presumably valued) customers to call, be placed on an extensive hold for an extended period of time (I gave up after 20), so that I can continue giving BEST BUY business? Please explain how that works again?

Also, I'm just curious - from your own personal standpoint: would you continue to patronize the business that treated you that way, especially considering how much money you spent at that business? Perhaps tracking not just returns but customer's purchasing history to balance the benefit/adverse effect should be considered? Just my very last $0.02 for BB.

[CrystalWoW Community Veteran]

Basically it is what it is. TRE's decisions will not be overrode by best buy. If i got declined for making future returns I might make some reflections on the amount of returning I have been doing.

[Badlands]

Nobody likes you. Go away. ^

[Nursepampam]

Melissa,

I called TRE and was told to speak with Bestbuy because there is no DISPUTE process. My returns consisted of returning the ipad2 numerous times for an exchange because they had leakage in the screen, and for a brand new CANON 7D, that the sensor went out after 20 days. The rest were price matches.

Before you know it, you will be losing customers because, who would risk buying pricey electronics without the option to exchange it if it did not work?

This whole situation makes one not feel valued, which is against the whole point of being a silver member.

I will be buying my professional equipment from Calumet photo, or B&H from here out.

Sincerely,

A former Bestbuy Customer

[Ash_187]

@Badlands I like her.

[Mbrguy Emerging Expert]

Ash, it's typical.  If someone doesn't like what another person says, many times it's just easier to try and shut the person up than to dispute the things that the other person is saying.

[dakota_96]

karluccio,

Couldn't agree with you more on your last remark. I created a separate thread on this issue as a suggestion for improvement. I have not received a response from BBY corporate. I actually have one more return left as I declined my return that created this message. Since it was a cheap thumbdrive for a stocking stuffer, I don't mind keeping it. However, I will be returning that $800 off contract phone I bought. Words cannot express how disgusted I am with this policy. As a BBY Premier Silver Member going on two years, I have spent on $5000 there. To be treated like a "return abuser" and "thief" is shameful. I will be definitely looking for shopping alternatives this Christmas and for future purchases unless this matter is resolved soon.

Here's the link to the other thread I created.

http://www.forums.bestbuy.com/t5/Best-Buy-Geek-Squad-Policies/Future-returns-will-be-declined-for-90...

[karluccio]

With all due respect, your pontification is rather misguided. So, here are my actual returns:

1. Logitech Google TV that loses network connection after 2 days and requires complete wipe/re-configure (20 minutes set up each time)

2. TV that was returned/re-purchased because I didn't have coupon for RZ points on me when I bought it

3. An open box item that was missing a power supply, software license key, and had a crack in the chassis

4. A few unopened DVDs that sat around collecting dust

Meanwhile, my purchase history JUST this year:

2 iPads 64GB

2 Macbook Airs, 11, 13"

A top of the line HP laptop

60" TV

About $1K worth of miscellaneous items.

Yeah, I'm a terrible customer, I know.

[CrystalWoW Community Veteran]

If you don't want to call TRE, you can write to them for your return report, and then dispute it by writing a letter back and sending it with the report. Contact TRE at 1‐800‐652‐
2331 or

P.O. Box 51373, Irvine, CA 92619‐1373.