Best Buy & Geek Squad Policies

[Mbrguy Emerging Expert]

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Nursepampam wrote:

Thank you for your unsolicited response to my many posts. 

Happy Thanksgiving

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Outside of this post, I have only responded to one of your posts, and that post was one in which you were responding and speaking directly to me after I responded to Bob, another user on this thread.  Since you were speaking directly to me, I'm not sure why that other post would be considered "unsolicited".  I was not attempting to "man" the message boards, I was merely explaining to another user that not all of your posts would be deleted, only the duplicates.  I was giving him a better understanding how these forums work and how they are moderated.  Though I am no expert in this matter, I have been around long enough to have somewhat of an understanding of how they do things around here.

Besides, these are public forums in which we can discuss different aspects of Technology and in this specific forum, aspects of Best Buy policy.  Since it is a public forum, the users provide the majority of the content, the users are the ones who provide the majority of the answers.  It's just how this forum is set up.  Best Buy moderators do moderate the forum and can provide official answers to Customer Service issues and other questions, but anybody can post on here providing they follow the forum rules and guidelines.

[Nursepampam]

DANG THOUGHT "IGNORE" MEANT I WOULDN'T SEE YOU ANYMORE, DARN!!

[m88]

Wow, this is kind of scary.. I thought returns/exchanges and pricematching were there to give us consumers some sort of peace of mind about our purchase, but this policy kind of does the reverse. 

I really hope bestbuy reconsiders this policy, and I think bestbuy could really learn a lot from its child company - cowboom.com who offer an excellent and simple 30-day money back guarantee. 

[CrimsonRain]

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m88 wrote:

Wow, this is kind of scary.. I thought returns/exchanges and pricematching were there to give us consumers some sort of peace of mind about our purchase, but this policy kind of does the reverse. 

I really hope bestbuy reconsiders this policy, and I think bestbuy could really learn a lot from its child company - cowboom.com who offer an excellent and simple 30-day money back guarantee. 

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That's because most of the stuff on CowBoom are pre-owned and/or refurbished. You know all that stuff that gets returned at Best Buy stores but works perfectly fine? Yea, they all get routed to companies like CowBoom and DealTree to be inspected, repaired, and then resold.

As long as shoppers practice common sense and due diligence, most will not be affected by the return/exchange system. The system was put in place to weed out the abusers. Best Buy has a right to protect their business and shoppers have a right to shop elsewhere. Fry's Electronics has been employing such a system for years now and my local 24/7 WalMart is testing it. Tip: Let the Best Buy associates inside the stores help you make an informed decision about your product(s) to help minimize returns/exchanges. Brick and mortar stores exist because people like to touch and see the product before buying. DO IT!

[Ryan-BBY Senior Social Media Specialist]

Hello Nursepampam-

Melissa from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[mkn0927]

I'm having the same problem. Can anyone please help me?

[Nursepampam]

I was told that someone would contact me but unless I'm missing it no one has. This is the first black Friday and cyber Monday that I did not shop at bestbuy. I don't know if I will in the near future either.

[CrystalWoW Community Veteran]

There is no overturning of the declined return process unless you get ahold of the company that does it, and disput it through them.

[akula57]

Best Buy and The Retail Network (hired by Best Buy) do not want customers who are moderate or heavy returners.     By only selling to those who make no returns or few returns, Best Buy hopes to slightkly increase profitability.    Their approach is heavy handed.     Typically, one must show them a Driver's License for every return.  Moreover,  the Driver's License is scanned and BB/TRN keeps your D.L. number, birth date, address, phone number and so on.     

I'm sure there are a few "wardrobers" out there who use equipment for two weeks, return it, and buy another similar item for two weeks.  But the numbers are very, very small.    BB's argument regarding reduction of fraud (buy the item at a different store for less and return to BB for more is equally specious).    A few individuals may do this but not many.  Simply, they want to reduce the number of returns for any reason ---  Holiday Season, wrong size, having two, does not work, not what I wanted, unemployment, death in family, and so on.    

Right now, TRN claims info from BB is not given to their other retailers  (Target or whoever their members are).  Perhaps so.  But they will try to change this so that the return made to Best Buy can be seen by, say, Target.    

To me this is an invasion of privacy.    Especially keeping records related to Driver's Licenses.     One can make a purchase without a D.L. but cannot make a return without a D.L.?    

I honestly hope and believe this approach backfires.    Some will no longer buy at BB or will buy less at BB.    If it happens to you, tell your friends.  Don't be shy or ashamed.    Write the CEO of Best Buy and other head officals (look it up on yahoo finance or some other site --- they are a publicly-traded company and their stock price is down this year --- they pay a lot in rent).     Call The retail Network (they have a web site.)            

This is a big issue.  Don't let it die and don't believe it was put in place to help BB consumers.     

BB can, legally, at any time, not accept your return and not even allow you to shop in the store.    

I wonder if I'm being flagged right now because of this post?                

[Melissa-BBY Senior Social Media Specialist]

Hello Nursepampam,

Thank you for taking the time to post regarding your concerns with the requirement to show a photo ID during a return or exchange. I am sorry to read of your disappointment with this policy and the recent notification that your returns will be denied for 90 days.

In an effort to keep our prices low for all our customers, we have begun tracking returns and exchanges on an individual level with the help of TRE. Unfortunately, as a price match is essentially an exchange in the system these may be tracked as well. Unfortunately, as it is TRE who does the actual tracking and comparing against our policies, we do not have specific information to provide regarding how warnings are issued. It is my understanding that if there was contact information that printed on the denial slip this can be used to contact TRE to file a dispute. If a dispute is filed, then TRE will contact

I do appreciate your feedback regarding the return denial process and I have ensured to share this with our internal business teams for future consideration. If you do have any additional questions or concerns regarding this or anything else, please feel free to let me know. If you prefer, you are welcome to send me a private message using the link in my signature below.

Sincerely,