11-26-2011 02:47 PM
I am trying to price match for an item I purchsed 1 week ago. Everytime I am being told by the rep on phone that he/she does not have authority to credit more than $75 so they are transferring my case to the credit department who will call me in next 24 to 48 hours.
I have been told the same story 3 times in this week but no one calls from the so called mysterious credit department. I am raising cases on after another but no use.
24 to 48 hours translate in 1 to 2 days everywhere in the world. I do not understand how do best buy people translate this..
11-26-2011 05:15 PM
11-26-2011 05:20 PM
Did you even read what I posted.
I said "1 week" before.
As per simple mathematics, 1 week has 7 days.
So 7 days before Nov 26 would be Nov 19 and I placed the order on Nov 19. Hope this helps.
Recent update: I was transferred directly to credit department this time but that guy said he will not be able to help me since he can credit only whatever he is told to by the order support team.
Order support team says they cannot credit anything over $75 ...
Best buy is such a mature company but a bunch of people in their customer support are giving the company bad name big time..
11-26-2011 05:33 PM
11-26-2011 05:41 PM
Date of purchase: Nov 19
Date of Sale: Nov 20
Item went out of stock: Nov 20
Luckily I bought the similar item at the sale price on Nov 20 also. So, I have a solid proof in my hands.
The rep at bestbuy told me that they cannot price match since the price of this item never came down. I asked him to be double sure. He said he checked in hi systems and there was NO sale from bb.com on this price.
When I told him that I have purchased the similar item on Nov 20, he told me to hold and thn he hang up. It is like slapping your customer on his face.
Why Best buy employs such dishonest people I cannot understand. They really do not have to..
11-26-2011 05:44 PM
11-26-2011 05:46 PM
How does your Price Match policy cover an item scheduled for delivery from BestBuy.com?
If the price of an item drops at any time before its scheduled delivery date, we will refund 100% of the difference, including tax. To receive the lower price, you must call 1-888-BEST BUY (1-888-237-8289). Price matching cannot be processed in our stores or via e-mail. If you see a lower price at BestBuy.com or a Best Buy store near you, all conditions apply from our standard Price Guarantee.
11-26-2011 05:54 PM
11-26-2011 05:58 PM