Best Buy & Geek Squad Policies

[diasdayane]

Trend Micro Titanium Antivirus+ 2011/Smart Surfing for Mac - Mac/Windows

Model: TRE021800F405 | SKU: 1309078

Protect your files and your confidential information on your computer with this combo pack featuring Trend Micro Titanium Antivirus+ 2011 and Trend Micro Smart Surfing for Mac. Using cloud technology and real-time updates, Titanium Antivirus+ 2011 safeguards your PC from the latest online threats by stopping viruses and spyware before they reach your system. Smart Surfing for Mac delivers complete online protection for your personal data, while at the same time allowing you to guard your children from inappropriate Web sites. Surf, shop, bank, e-mail and IM with confidence, knowing that you, your information and your computer are protected. Safeguard your computer with strong protection without slowing down your system's performance. Trend Micro Titanium Antivirus+ 2011 stops viruses and spyware before they can attack your PC. A simple interface and easy-to-understand graphical reports provide you with all the details about the online threats that attack your system. Antivirus+ 2011 uses minimal system resources, allowing you to be protected without slowing your computer down. Trend Micro Smart Surfing for Mac lets you enjoy Internet freedom by implementing safeguards to protect your data and your family from online threats. Prevent phishing scams, malicious automatic downloads and suspicious links in Instant Messages and e-mail. Utilize parental controls to help you manage your children's online activity — block specific Web sites, restrict Internet access based on content and limit access to IM and chat sites. In addition to online threat protection, Smart Surfing delivers essential protection against viruses, worms, Trojan horses, spyware and other malware. Free automatic updates allow you to stay protected against the threats of today and tomorrow.

 1 Read reviews (1)

Sale: $39.99

Asus Laptop / Intel® Pentium® Processor / 15.6" Display / 3GB Memory - Brown

Model: K52F-BBR5 | SKU: 1257145

This laptop features a built-in 0.3MP digital camera for video chatting with friends and family. An Intel® Pentium® processor elevates multitasking capabilities, boosts productivity and enhances your entertainment and Internet browsing experiences.Windows 7 Home Premium preloaded Which Windows 7 edition is best for you? Compare.Learn more about Intel® processors. Information provided by Intel.

 4 Read reviews (5)

Sale: $399.99

Today I went in a best buy store and found a nice laptop for $399,00. The vendor ask me if I need help, and then I asked him for one. He said the price will be 399,00 plus 70,00 for a anti-virus. I told him that I didn't want the antivirus and he said I can't buy the laptop without the antivirus. I really wanted the laptop and than I decided paid the antivirus. After that, in home I just discovered that antivirus comes FREE with the laptop (online and in store) and the price for that model is 40,00 dollars. the 70,00 it's a different model much better!!!

[CrystalWoW Community Veteran]

Sounds like what you paid for is a presetup machine with the free antivirus installed, the trials removed and the computer optimized. Not 70 for the actual antivirus. You can tell if this is what happened if the computer went straight to desktop on startup and if it had the antivirus in a packet on the outside of the laptops box and a sticker that says presetup on it.

[CrimsonRain]

Someone lied to you. A customer can most definitely buy a computer from Best Buy without any services or Black Tie Protection Plans attached to it. It's practices like this by rogue stores that give Best Buy a bad name. Best Buy stores do have a preset amount of computers in which they perform the PC Setup & Restore service on (usually 20-40% depemding on the store's discretion) so that customers that do want these services can just grab the presetup computer and leave without having to wait for the services to be performed. If all a store has left are presetup computers and the customer does not want a presetup computer, then as far as I remember, they are supposed to sell it to you without the service. I'm not sure if this has changed or not since I left Best Buy, but I certainly hope Best Buy is not forcing their customers to buy unwanted and/or unneeded products/services.

[diasdayane]

Oh yes, there's a packet on the outside with sticker, but it's a antivirus box. (Trend micro titanium antivirus+)

[diasdayane]

Even in the web site and in store it's free, but the guy said will be free just next week (black friday). But in store was writen: offer valid until 20/11.

[CrystalWoW Community Veteran]

Ok the antivirus subscription is free for 6 months. Installing it is not and that is why it was stuck in the packet outside. Also, the other things I mentioned were done as part of the pc setup. If you did not want the setup, they shouldn't have charged it.

[Dorothy-BBY Community Supervisor]

Good afternoon diasdayane -

Ryan, from our Community Connector team, will be reaching out to you regarding your concern.  Thank you for your patience.

[Ryan-BBY Senior Social Media Specialist · Accepted solution]

Hello diasdayane,

Welcome to our forums.

I was disappointed to read about your recent computer purchasing experience at our local store location.  I can totally understand your frustration when you stated your were forced into purchasing the PC setup on your computer.  I apologize for any inconvenience this experience has caused to you.

I was able to obtain all the information I needed to look into this further, via the e-mail address in your forum profile.  I am currently researching your experience and I will get back in contact with you again shortly, by sending you a private message.  To view your private messages, first ensure you are logged into our forums and click on the link in the upper right hand corner.

Thanks for allowing me the time to research this issue. 

[diasdayane]

Despite the problem I had in store, I'm happy that the team's best buy has understood my problem and solved in an optimum way. Thanks Ryan for your help! Good evening everyone!