11-19-2010 11:24 PM
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Today I went in a best buy store and found a nice laptop for $399,00. The vendor ask me if I need help, and then I asked him for one. He said the price will be 399,00 plus 70,00 for a anti-virus. I told him that I didn't want the antivirus and he said I can't buy the laptop without the antivirus. I really wanted the laptop and than I decided paid the antivirus. After that, in home I just discovered that antivirus comes FREE with the laptop (online and in store) and the price for that model is 40,00 dollars. the 70,00 it's a different model much better!!!
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11-20-2010 12:05 AM
11-20-2010 03:40 AM
Someone lied to you. A customer can most definitely buy a computer from Best Buy without any services or Black Tie Protection Plans attached to it. It's practices like this by rogue stores that give Best Buy a bad name. Best Buy stores do have a preset amount of computers in which they perform the PC Setup & Restore service on (usually 20-40% depemding on the store's discretion) so that customers that do want these services can just grab the presetup computer and leave without having to wait for the services to be performed. If all a store has left are presetup computers and the customer does not want a presetup computer, then as far as I remember, they are supposed to sell it to you without the service. I'm not sure if this has changed or not since I left Best Buy, but I certainly hope Best Buy is not forcing their customers to buy unwanted and/or unneeded products/services.
11-20-2010 06:34 PM
11-22-2010 10:53 AM
11-23-2010 11:34 AM
Welcome to our forums.
I was disappointed to read about your recent computer purchasing experience at our local store location. I can totally understand your frustration when you stated your were forced into purchasing the PC setup on your computer. I apologize for any inconvenience this experience has caused to you.
I was able to obtain all the information I needed to look into this further, via the e-mail address in your forum profile. I am currently researching your experience and I will get back in contact with you again shortly, by sending you a private message. To view your private messages, first ensure you are logged into our forums and click on the link in the upper right hand corner.
Thanks for allowing me the time to research this issue.
11-23-2010 03:46 PM