Best Buy & Geek Squad Policies

[aviationkiwi]

What a joke!!! I buy 3 appliances from Best Buy, Fridge, Range and Microwave (all nice Samsung Stainless Steel appliances) Of course best buy advertises free delivery, installation and haul away of the Range and Fridge, but charge for the Microwave install $149, fine! Great deal. So I spend my $2100 there and schedule the delivery and installation.

They arrive and walk through to the kitchen and the lead person says they cannot take the existing range! I say "What??". I know is an old drop-in range but still is a range. They said is an old hardwired range and they do not do that. I asked at the store before making sure they could take the old appliance away even if it was from 1985. They said yes no problem. I argued but lost, so they leave the old range in place and leave the new range in the middle of the living room because there is no room elsewhere.

Then I  noticed that the new range had to be wired also and they did not do that before they left. I suspect these people just wanted to get out as soon as possible and they must have known that not all ranges are just plugged in to an outlet. So I go ahead and turn off the power and took me only 2 minutes to take the wires apart and put the range on the floor. They could have easily done that. They claim not to be electricians, well you don't need to be an electrician to take the 3 wires apart, since they seem to have forgotten the had to do the same to the new range, if they need it to install it.

I'm so upset, Best Buy took me for ride on this one.  Now I have to buy a disposal and dishwasher and will not considerer Best Buy for those since the delivery service was horrible.

I would stay way next time.

[hydrogenwv]

Yes, you do need to be an electrician to do that. They'd be creating a lot of risk for themselves and their employers if they accidentally caught your house on fire by messing with anything hard-wired into the system.

  From my understanding/experience, and someone correct me if I'm wrong, but a lot of appliances have terminals for a plug with a few wires attached to it, then you can plug the device into an outlet. They installers could do this, I'd figure.

[Ryan-BBY Senior Social Media Specialist]

Hello aviationkiwi -

Allan from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Allan-BBY Community Connector]

Hi aviationkiwi,

I can certainly understand your disappointment when finding out this delivery team wouldn’t remove your old range, and after having the new range just left in the middle of your Living room. As someone who has hard-wired appliances myself I can attest to how easy it really is.

I did look at your purchase, and I only see that the installation for the over-the-range microwave was on the receipt. It is most likely the case that the team that came out to install your microwave were not certified electricians, which would mean they would not be able to hard-wire an appliance.

As I said, I agree that this is usually an easy procedure; if we were to allow an installer to perform work they were not trained to do we would be putting both them and our customers in potential danger.

It sounds like this entire experience could have been avoided if your sales associate had asked a few more questions, and I truly am sorry this was not the case. I would like to hear from you if there is anything specific we can do to resolve this?

Thanks for posting,