Best Buy & Geek Squad Policies

[VartanGr]

I am very upset and down right angry.  I took my laptop to the "geek squad" at Folsom, CA. They send my laptop to service center. After two weeks later I got an E-mail from Best Buy  letting me know that its been approved to go get a new laptop with same resolutions. I went to Best Buy at Folsom, CA. They don't have the same laptop as mine in the store but they have same futures and resolution in the www.bestbuy.com and different store. What they have in there store it’s a very old version of my laptop. The very fist time when I went to the store they tolled me I can go get the laptop from different store they just need to call in and put it on hold. I wanted to go back to the store with my wife so we can decide to see which one we want. When I went with my wife they refused me and tolled me totally different story. I try to resolve this problem wit the store manager her name is Sabrina, she was very mean to me and my wife and refused to help us. She even tolled us if we don’t like there service we can go to the different store and do business with them. I been a BesBuy customer over 9 years and I never had any experience like this one that I had today. I think she has no right to tell me where to spend my money. I fell that she did discrimination. She even tolled us this is my store and I want you to leave. I will never have any more business with Best Buy.

[Nokia]

How was she discriminating? On what basis?

[Dorothy-BBY Community Supervisor]

Hello VartanGr -

John, from our Community Connector team, will be reaching out to you regarding your experience.  I appreciate you taking the time to share your concern. 

[VartanGr]

I assumed that she saw my David Star and I think she hates Jews.

[Nokia]

...Seriously? Do you just assume that anyone who isn't nice to you hates Jews?

[John-BBY Community Connector]

Hello VartanGr,

I was very disheartened to read of your experience in seeking a replacement for your computer.  I know that I would be equally unhappy given the situation you describe.  There is never an occasion when store managers should mistreat our customers and I offer my personal apology for what occurred.

When a suitable replacement is not available at one store, a credit voucher or gift card is issued for the value of the original computer.  This allows for more flexibility in the replacemt process as you may choose a new computer from another store or from BestBuy.com.  It appears that this was done for you.  If there have been any additional issues surrounding this transaction, please let me know.

Please be assured that I will forward your comments about Sabrina at the Folsom store to management for review.  If you have any further concerns about your experience or the replacement of your computer, please let me know.  You're welcome to reply to this thread or to contact my by private message.  To send me a private message, click on my user name, John-BBY, and then on “Send this user a private message” under Contact on the next screen.

I'm grateful that you took the time to share your experience here on the forums.

Sincerely,