Best Buy & Geek Squad Policies

[Andylyn]

My problem is with PC Apps.  I ordered The Print Shop 3 Pro on Nov. 21 and still have no code to download it.  My confirmation e-mail and account in PC Apps has a blank space where the key code should be.  I have e-mailed and called many, many times, had to pay for extra minutes on cell phone due to long, long holds, transfers, and disconnects.  I could fill this page with nightmare with you.  I was given the privilige to work at home and NEEDED this software.  Well........thanks Best Buy - I had to go into the office numerous times when I didn't have to.  I have been told at least 4 times someone would call me back and no one ever did.

You have my money - I have no product!!  Check my account in PC Apps and you will see I have no key code to download my purchase!  Also on my confirmation e-mail and in my account, there is no order number!

I had to purchase this product elsewhare, as I needed it NOW.  That is why I bought the download instead of shipping.

I want a refund of my money.

Carol {removed per forum guidelines}

[Ryan-BBY Senior Social Media Specialist · Accepted solution]

Hello Andylyn -

Mariel from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Mariel-BBY Retired: Community Connector · Accepted solution]

Hi Andylyn,

Thank you for your post about some trouble with the PC App. You should've been able to receive your registration code directly in the App, and from what I can tell, no code was ever delivered to the App. I just want to make you aware it should be retrieved in the App, not via email.

It does sound strange that your confirmation email and account in the App is blank. I've been trying to do some research with the email listed in your forum profile, but I have some additional questions that I want to run by you in private, so I will be sending you a private message. I'm hoping we can get to the bottom of this together. To view your private messages, be sure you are logged into the forum and click on the envelope in the upper right corner.

Thanks again,