04-03-2012 12:49 PM
Hi, I purchased a laptop yesterday in store that was a display model, and left it with Geek Squad to perform the back up/restore and to install Microsoft Office Suite (also purchased yesterday at the store). Well, after thinking about it some more, I decided that I'm not comfortable with buying a display model, and want to exchange it for a different (brand new) laptop. I understand that I am likely out the fee for the back up/restore service, but will Geek Squad charge me again to install Office on the computer I am exchanging for?
Also, unfortunately the laptop I want is not available at the store I made my purchase from yesterday. Do I need to pick up the laptop where I left it with Geek Squad yesterday and take it to the other store that has the laptop I want in stock, make the exchange there, and have the new store's Geek Squad perform the services on the new laptop? Or should I buy the laptop I now want, take it to the store from yesterday, have them do a return on the laptop I bought yesterday, and leave the new laptop with the Geek Squad that was already working on the install?
LOL, sorry this is so convoluted, but I'd really appreciate any guidance on how to proceed!
04-03-2012 01:52 PM
Just going to another store may not change your situation I thought that would make a difference when I had a problem and it did not make the situation better some purchases you have the oppurtunity to cancel them withing 3 days or a 30 day return policy check those things out. I hope you get better service thhan I did.
04-03-2012 02:29 PM
04-03-2012 03:38 PM
04-03-2012 04:12 PM
It looks like LiquidTension87 has all the basics covered. There are, however, a few additional things you’ll want to remember:
Let me know if you have any other questions. You can send me a private message by signing into the forum and then clicking on either my signature below or the letter icon in the upper right-hand corner of the page.