Best Buy & Geek Squad Policies

[kst8no1]

Oreoden best buy should treat EVERY customer the same regardless of amount of money spent- and they do by enforcing their rules.

[oreoden]

I do not feed trolls.

[DSchimpff]

Gamer

I live 30 minutes away from the BestBuy, so returning things takes planning.  I was 3 days late...

I am a silver reward member, but they had a holiday return policy that superceded any benefit I get from Silver reward

I'm not asking for special treatment, I'm asking them to change their policy to be less black and white and more customer friendly.  If they choose not to, then I move my business elsewhere.

A fatal flaw in any business strategy is to be company focused, not customer focused.

[Blake-BBY Community Connector]

Hello oreoden,

I'm sorry to hear about your experience with returning a video game.  I'd like to make sure I document you situation thoroughly, but I'll need more information.  

I’ll be sending you a private message.  Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.

Thank you for reaching out to us and I look forward to hearing from you.