Best Buy & Geek Squad Policies

[ragingbullrb]

Bought a new computer about a month and half ago from best buy had to wait over 30 minutes to find someone to help me even though they were walking up and helping older people that had just walked into the store. Got home and tried to buy a app using the bust buy app store installed on my computer. The app would not download so I called support was on the phone 45 minutes with someone who had me erase the files it downloaded and then told me it would be turned over to another department,and they would contact me via email. I waited 2 weeks and called back when I hadn't heard anything,they told me that it was going to be a while longer. keep in mind this is a 15$ app,you would think a easy refund. I just called a again today because no one has tried to contact me in a month, today they said they would put another claim in and all I could do now is wait, not to mention the 2 billing cycles it would take to actually receive a refund if anyone ever looks. I have wasted too much time with best buy and I am done with there "too big" for good service attitude. 

[Ryan-BBY Senior Social Media Specialist]

Hello ragingbullrb -

Aaron from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Aaron-BBY Community Connector]

Hi ragingbullrb,

I can imagine why you’d be upset!  I’d be frustrated too if I purchased a digital copy of a program online, but encountered difficulties downloading it.  Your disappointment at learning it may take several business days to investigate the situation is also understandable, especially if you contacted our support team a month ago and did not receive a response.

Although I cannot make any guarantees, I’d be glad to look into this situation on your behalf.  Please make sure to check your private messages by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.