03-27-2012 05:33 PM
I am very frustrated that I am the one that has to pay for the repairs. The one thing I dont understand is how it had viruses and no one detected them before. Also, I bring it in for a pointer issue. They call me back and tell me it's fixed. But, now my speakers don't work. If I want that fixed. It's $199. What kind of BS is that?
03-27-2012 06:21 PM
04-11-2012 09:33 PM
04-12-2012 01:01 PM
I honestly think they are just doing their best to track down the problem. It sounds like you have a fairly uncommon issue that is difficult to diagnose. Just as diagnosing human illnesses can be tricky sometimes, the same happens at times with computer hardware. The symptoms will suggest one diagnosis, and you try that. If it doesn't work you try the next logical one until eventually you find the right one.
If they keep claiming software problems, start restoring the PC to factory settings (format and reinstall windows) before taking it in, then they will have more evidence that it's not a software problem. Also, if you aren't already, determine EXACTLY how to replicate the issue and let them know, so you don't risk getting the laptop sent back with a note saying "No problem found". It's an unfortunate situation, but it does appear that they are trying. Hopefully they'll just junk it out and replace it if they can't solve it before too long...
I wish you the best of luck.