Best Buy & Geek Squad Policies

[diamondeye]

Haven't heard from anyone yet.  Just checking.

[deusexmachina Valued Contributor]

The normal wait time is 3-5 business days after getting your case assigned to someone. Since they assigned your case on the 26th and don't work weekends, it'll be 3-5 days from today...

[Douglas-BBY Community Connector]

Hello diamondeye,

Thanks for braving the day after Thanksgiving and shopping with us -- I hope that new computer has been treating you well.

As some of our other users have mentioned, we absolutely should not be forcing you into a position where you need to purchase a service that you didn't ask for.  Please accept my apology for any error on our part; I will be following up with our local management team to be sure that we are all on the same page moving forward and ask their help in finding a swift resolution for you.  I would like to confirm a little more information about your purchase, so I have sent you a private message. Please check your private messages by clicking on the envelope icon in the upper right corner of the page once you're logged into the forums.

Cheers,

[diamondeye]

I had mentioned to the community connector that I would post a reply when I received my refund and compensation for my inconvenience.  I did, in fact receive a refund and was sent a $20 gift card for my inconvenience.  So, after much consternation, BB ultimately did the right thing. 

However, as can be seen by another poster in this thread, whatever BB's policy is at the top, it hasn't shut down this practice at the store level.  It's not enough to have a valid policy and rectify problems when violations are reported, BBhas to be consistent in its message and lay down the law with the stores what those policies are and set the expectation that they are to be followed and that abuse will not be tolerated.  It's not enough to rectify the problem just when somebody complains, it should prevent it from happening in the first place.

Thanks for the community connectors and other BB employees who helped resolve my specific issue; I hope that BB upper management takes the right action and shuts this down permanently.

[nodlscanforme]

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CrystalWoW wrote:
It is not a common practice or an accepted one.

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It was a common practice when I was laptop shopping.  None were ever in stock.... except those which had already been 'optimized' by the Geek Squad.  The only choice I was ever given was to pay extra or buy elsewhere.