Best Buy & Geek Squad Policies

[kyomagi]

My fiances and I decided to not go to ABC warehouse for our appliances for the first time and try best buy because we are silver reward zone members, and boy did we regret it.

The employee was very off putting and rude.  When we asked questions, he would give us a strange look, make a "come here" hand gesture and point.  As if we knew what were looking at.

We still ended up purchasing a Washer and dryer plus all the connections and a extra duct stub for around $1,100.00

That was meh, but i have had worse service.

What really got me was the delivery. The automated robo caller phoned me early yesterday, listened to the whole call and hung up.  Then for what ever reason, it called me 7 more times.  with the same information over and over again.  It got extremely annoying. 

The delivery itself was laughable.  The delivery people brought the appliances down, changed the washer but not the dryer.  They critizied us for the unusal gas shut off valve location, which obviously is our fault because we bought a house with a strange location like that.  Then they outright refused to install the dryer and take the old one and left!  Now i get an email that the delivery and install was complete.  UH no its not!!  I should have gone to ABC, they never had issue with them at either home. 

[Jimmienomam]

Deliveries are outsourced. There is usually a very select few companies that deliver these items, which means if you delivered from ABC then the same company might have been used.

I have bought 3 large TVs. One came from each AMZ, Bestbuy and HH Gregg. All used Pilot as their delivery company. I have heard horror stories on many of the AV boards on some of these outsourced companies. Luckily mine all went smooth.

Sorry it was a horrible experience for you

[Ryan-BBY Senior Social Media Specialist]

Hello kyomagi -

Allan from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[kyomagi]

I still dont have a reply from the Social Media people and i still dont have a installed dryer and the old one is still sitting there...

[hydrogenwv]

You should be hearing from Allan within about 3-5 business days. Unfortunately, if you need a quicker response, you will have to call Best Buy toll-free, but I've heard how much *fun* they are to deal with... I'd recommend, if possible, just hanging tight and seeing what the Community Connector can do for you. They seem to provide better resolutions than most other avenues of support.

[Allan-BBY Community Connector]

Hi kyomagi,

After the subpar service at your local Best Buy store, I can certainly understand you being upset that this Dryer was not installed, and the old dryer was not hauled-away. I have to admit this doesn’t seem right to me, and I would like to personally look into this.

I am sending you a private message to gather some personal information. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,