Best Buy & Geek Squad Policies

[MikiVg]

I've bought a ASUS G73SW notebook in Best Buy #830 while visiting Tacoma, WA last november and a couple of days ago I've been experiencing seriuos troblues with it. In fact, I wont start anymore 

The first time it happens I run a starup restore from asus and everything went OK. I used the laptop for 3 days and then it happened again.

I must believe that it's a hard drive issue since there are times that when I turn it on I can get to a memory diagnostic tool that says error 0x0 Hard drive not connected or missing.

I've boot with a win7 cd to try load the laptop and on the hard drive options that the installer showed there wasn't the internal hard drive 

Now I did`t that again without the external drive and the hard drive appeared again but it is stuck in the second step

1st Copying windows files

2nd expanding windows files (22%)
 

I've called bestbuy and they re-direct me to geek squad ... They told me that they would take the pc and repair it but as it was an international issue I should call 180055656565...but I actually CAN'T the other option was bbyintl.com where the form doesn't not fit my situation 'cause I don't have a Service Name outside the USA... so I CAN'T send the form...

I really need to fix this! I can't be calling and emailing the whole day... 

[SlimJim77]

Take the unit to your local Best Buy.

[MikiVg]

There is not a local best buy in Uruguay...

[SlimJim77]

OK...international. Had to re-read it.

You're going to need to contact Asus about where to send this unit for repair.

[MikiVg]

Yes, I'm on it too but as I bought it in BEST BUY I strongly believe that is something you should do...
I mean, I bought a product on your store... 

[SlimJim77]

Best Buy does not manufacture your laptop. Best Buy is an authorized reseller of Asus product. Any guarantee of performance is to be provided by Asus, unless you've purchased additional protection from a 3rd party.

[MikiVg]

best buy = shop 

asus = manufacturer 

yep... I got that
even though, I didn't buy in asus... I bought it to you

If I sell you something that it's broken you will came to me to do something about it
e.g. You buy rotten meat at your supermarket... what do you do? Do you really go to the meat processing company?

[SlimJim77]

I'm afraid perishable items such as meat, have little in common with computers. Good luck with Asus on the repairs.

[MikiVg]

That was just an example, you know what I meant
Thanks for your replies and time 

[AaronE]

Did you purchase Black Tie Protection on the machine?