Best Buy & Geek Squad Policies

[ScoobyDoo]

I bought a television which needed repairs from Best Buy and was thankful at first that i had purchased a warranty.  I had a repair man evaluate my television who stated that it was in need of a new "main board".  This was about a week ago and the mainboard is not scheduled to ship for at least another two more weeks.  Like many others in this forum i get the feeling that the customer service is very apathetic.  I'm hopeful that at least i'll have my TV fixed after three weeks with out a TV.  I'll continue to post my experiance but if things continue as they are i'll buy elsewhere next time.

-Nick

[Elizabeth-BBY Community Supervisor]

Hi ScoobyDoo,

(great username, by the way!)

I've asked Allan from my team to monitor your repair and keep you posted until it's resolved.  You should hear from him in the next few business days at the most.

Thanks for posting!

[Allan-BBY Community Connector]

Hey ScoobyDoo,

I didn’t like reading that you feel like we are apathetic towards your repair, and hopefully I can do something to change your feelings towards our service. Three weeks without a TV that is working right would be too long to wait for most people, and that includes me.

Most service delays on TV’s are caused by delays in parts that are on order, and sometimes there is little that can be done to get that part in the hands of the technician any quicker.

I would like to look into this personally and see if there is something I can do to get your TV repaired faster. I am sending you a private message to gather some personal information. To check your messages you should make sure you are logged into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,