Best Buy & Geek Squad Policies

[minibusy]

I was in the market for an external hard drive, and so found one on bestbuy.com for $94.99.  I had a Reward Zone coupon for 10% off (but the coupon was in-store only), and so figured that this would be a pretty good deal, and bring the price in line with other stores, and plus I could get Reward Zone points.

After I bought the item in the store and looked at the receipt, I was a bit surprised that the 10% coupon only took $1 off.  It turned out what happened was that the non-sale price was supposedly $109.99, the drive was on sale for $99.99, and so 10% off the original $109.99 price would take an extra $1 off.

I then took the receipt back and attempted to price match with bestbuy.com, but the person who helped me said she would be unable to give me the 10% off of the $94.99 because that price is supposedly a sale price.  However, there's no indication on bestbuy.com that that price is a sale price.  Is there any way to get this discount?

After being rejected for the 10% off, I suggested pricing with Micro Center, which has the product for $89.99 (so less than the bestbuy.com, but more than bestbuy.com minus 10%).  This too was rejected, with the reason being given that Micro Center is more like an outlet store, but in reality, it's a store that sells computer products.  I've even seen other posts on these forums about price matching with Micro Center and that it should be permitted.  The Micro Center is in the same city, and reasonably close by.

Is there anything that can be done here?

[ABomb]

There will be a Community Connector that will be able to assist you and see if there is any resolution when they are next available. They respond to posts as they were posted, and normally dont work weekend nights or holidays, and this happens to be a weekend with a holiday right after. I would expect some resolution in a few days.

[Neihn Valued Contributor]

Something is definently not correct. 10% off 109.99 is 10.99 so 109.99-10.99 = 99 dollars is what you should have paid (before taxes) with the 10% coupon. And thats just 1 error in what you posted.

[Nokia]

You cannot use a RZ coupon on a product you have price matched. That's called double dipping, and is not allowed by any retailer. You can either get the RZ coupon, or the PM, but not both. It would be more beneficial to get the PM.

And yes, there is no reason why the store cannot PM Micro Center unless it is not in the market area, or it doesn't satisfy the PM policy.

[minibusy]

Neihn wrote:

"Something is definently not correct. 10% off 109.99 is 10.99 so 109.99-10.99 = 99 dollars is what you should have paid (before taxes) with the 10% coupon. And thats just 1 error in what you posted."

Your analysis is correct.  When I said I only got an extra $1 off, that was because the sale price as shown in the store was $99.99, so I got the extra $1 off with my 10% off regular price coupon to make it $98.99.

[Dorothy-BBY Community Supervisor]

Hello minibusy -

Aaron, from our Community Connector team, will be reaching out to you regarding your inquiry.  I appreciate your patience until he is able to contact you.  Thanks!

[Aaron-BBY Community Connector]

Hey minibusy,

Nokia is correct on both counts: you cannot combine a 10% off coupon with other offers such as a price match or sale pricing, and your local store should have been able to price match Micro Center as long as the other requirements of our Price Match policy were met.  Without additional information regarding your purchase, however, it would be difficult to determine what can be done in this situation.

I would like to gather some additional information from you, so please keep an eye on your private messages for further communication.  You can check your private messages by signing into the forums and then clicking on the letter icon in the upper right-hand corner of the page.