Best Buy & Geek Squad Policies

[amors1014]

I purchased a TV back in 11/27/08 and the schedule delivery option on your "website" gave this date to get the TV delivered to us. 12/05/08 and that someone will call us in 24 hours to schedule "this supossed delivery" Guess what, nothing till this day no delivery calls all the #'s I call... nobody knows anything about it! Have 3 case #'s already. Spoke to several people got multiple names on a list which I am keeping track of everything! email customer service all I get is a lame answer saying guess what?.... someone will call me , hahaha are you kidding me? I have not heard from bestbuy online (don't purchase online people) at all and if you have an independent delivery place well it will be good that you re-evaluate the business they are conducting.And I would like to know where my purchase is at... the worst part is that I have spent a lot of money purchasing things from best buy and I am about this close to return everything because it is brand new and in the box. Please people take your business somewhere else... I know I should've gone to CC "if you know this is the other store like this one. I guess I can't post their name here.

[Aaron-GS Community Connector]

Hey amors1014,

I’m sorry to hear about the trouble you may have encountered with your recent online purchase!  I certainly imagine how frustrating it can be to be expecting a delivery, especially if there’s been no word on when it will take place.

I’m happy to see though that the situation has slightly changed since you made the previous post.  If you need any additional assistance, please do not hesitate to let us know.  We’d be glad to help you out!

Thanks,

Agent Aaron

Geek Squad® Community Connector

Go Ahead.  Use Us.