Best Buy & Geek Squad Policies

[jonburg]

I am currently trying to purchase the 1080p HDTV 46" Plasma 480Hz [ Model: TH-46PZ80U | SKU: 8734177 television that is on sale for $999.99 but the Bestbuy website has been unable to process my order for more than two days.  I have tried calling 888-Bestbuy and placing the order over the phone and they encounter the same error message: "Our delivery system is temporarily unavailable. Please return later to purchase any items requiring delivery. We apologize for the inconvenience. Items available for shipping or in-store pickup may still be purchased."  This problem must be costing Bestbuy untold numbers of sales as I have had friends try to purchase this tv for me, as well as other products but have been unable to even enter my payment options.  Please let me know if anyone else is encountering this problem as I will not miss this unbelievable deal on this television.  

[Elizabeth-BBY Community Supervisor]

Dear jonburg, 

Thanks for posting your concern on our Best Buy® Forum.  Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within a maximum of 3-5 business days.  Please note that it may be sooner depending on the complexity of your issue and the current volume of posts.  Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.

[Jason-GS · Accepted solution]

Hi jonburg,

This error has been resolved, and it looks like you have an order pending delivery at this point.  I have sent you a private message to follow-up with you to make sure you have accomplished what you needed with this order.  Please check your private messages at the top of this page.

Thanks for writing!

Agent Jason

Geek Squad® Community Connector

Go Ahead.  Use Us.