03-21-2009 12:30 PM
03-22-2009 09:10 PM
03-23-2009 09:58 AM
It sounds like maybe a digital camera was stolen because the car was left unlocked during a radio install?
Hard to tell, it's next to impossible to read these posts as they lack organization and structure, and seem to be lacking fundamental details of what actually happened.
03-23-2009 12:19 PM
03-23-2009 08:28 PM
03-24-2009 09:22 AM
Our office will open a file on this matter and contact Esis Insurance on your behalf. If you have further questions, please advice.
Analyst Consumer Assistance/Claims Division Oklahoma Insurance Department
Subject: Help request? RE: Message from Mr. Werner-Is contact through the Governor's Office
Best Buy's Insurance Company: ESIS, PO Box 31097, Tampa, FL. 33631-3097 not only investigate file No. 4631-380-7443360-2 wrong, but they also have a totally different date of event then my receipt has for work. My emails, letters etc to ESIS Insurance have "ALL" been ignored, so I don't know what else to do because Best Buy now uses their letter for a blank answer to ever concern I have on install work.
Michael D. Werner Date: 3-29-2009
To Insurance & Dept of Insurance: POLK- PA 500.4, Store won't even discuss or return calls about missing car amp listed on their invoice, damaged concerns etc based on your letter which I assumed only denied coverage of my camera and not other issues. Issue was actually employee negligence not employee theft. Your letter went no where when it got lost in the US Mail organization because you used the wrong address some how. Now Best Buy is using it to deny any repairs to damaged vehicle based on your wrongly addressed letter. Since you have ignored my request for review and help in this matter, I am forced to seek other help, so that Best Buy's store will talk / email to me or return my calls for help. It is not my fault they left paper work incomplete, but damaged concerns are marked as working on their paper work. They a least did that much. They knew electronics were in the car because installer admitted he saw things in the car, but I can not make them do any thing regarding their own negligence & paper work or they would have done so as well as used new wiring harness and adapter I supplied them. The other day they were working on a Dodge Neon in the parking area out side their shop just the other day with the windows rolled down and the door open with no one in the shop. Things are not secure in an open area like this vs. doing all work in their shop. Again as in BBB complaint, my alarm does not work if the window is down & car unlocked. Shop was negligent which caused losses to me & store carries missing camera issues. Letter to ESIS on email below and their email@example.com email were ignored the same as Best Buy has done about “ANY” redoing, review or repair of said work.
Claim 4631-380-743360-2, Best Buy Negligence & Damage to Car Dash Wiring etc To: firstname.lastname@example.org
Best Buy stolen items because vehicle was left unsecured out side in the parking lot negligently, damage head light cover, window issue, Polk Amp, electronic climate control’s lights were flashing on the way home which we were not sure why and trunk release operation in dash concerns. Items marked working before shop worked on Lincoln & noted in BBB complaint. I requested that corporate review shop’s invoice work to verify issues in complaint. Why didn’t shop use new wiring harness and new dash adapter?
Wire handing from the dash, loose RCA in trunk, no pre-sets on radio or remote battery installed in remote & checked. When I questioned shop about why remote was not checked, shop personnel pulled down shop door while I was asking about why they never checked remote or listed serial number etc which upset me!
I had hoped store #1499 could fix issues, and maybe fix front speakers that need a cross over, MB Quartz 5.25 set. I am a little nervous about store that left car unlocked which I confirmed when I returned to shop with my dog and doors were unlocked allowing me to put my pet, Susie, in car and go into shop to pay for install and wrong 60 amp fuses still in the car which needed to be refunded because their the wrong part. They won’t even return my calls when the Manager was left a hand delivered letter similar to this.
I got upset at store because of problems unknown to me on the way home such as blinking heater/fan lights, trunk release & electric window issue. Heater controller is marked OK on invoice, but I found out later that heater fan’s blinking lights on the way home from said store were a sign of a problem. I was going to send Corporate a copy of my invoice, but yellow form is impossible to copy and get all checked OK system to show up. There is no installer listed, serial numbers and form is left some what incomplete which I wanted corporate to review even if they refused to do so at first. Due to air springs accident & poor health beyond my control, I have been unable to get back to store, and my messages for a call back from store # 1499 were ignored. Then insurance investigated issue wrongly as an in store theft, and then mailed response to some unknown address as noted by copy of said letter enclosed. Letter was mailed to Corporate as listed below, but because of insurance’s wrongly addressed & investigated letter, they won’t discuss any thing with me now. POLK- PA 500.4, Store won't even discuss missing car amp listed on their invoice, Their Corporate site refuses to respond to my email as noted below in this email
Best Buy, P.O. Box 9312 , Minneapolis , MN 55440
The claim was denied because he did not investigate issue of negligence, but of employee theft. This is not factual at all. As I wrote the store, in my complaint I had never accused any employee at Best Buy of being a thief. Didn't management read BBB complaint and attached letters? It appears the insurance company did not.
Insurance also mailed response to some unknown address and zip code ( 30515 Sustin Road , Henryetta , OK 74387 - letter was copied to corporate directly as well as Tulsa ’s Best Buy ) which took until recently for me to even become aware of fact distorted in investigation letter some how. So insurance had not addressed issue of my car being left in Best Buy's parking lot unlocked as noted in Better Business Bureau. It now become another complaint because issues were not addressed and the possibility of needed help from the Dept. of Insurance. As far as paper work, store did not even list installation personnel, and paper work is in complete, but does list no problems in areas of concern. Damages to vehicle it's self were "NEVER" addressed at all like head light cover/climate control, missing car amp etc. Attached is a letter that went to the BBB and corporate, and I will pursue issue as BBB suggested until all claims are answered. As an employee theft investigation is fraudulent and not what was in BBB complaint by me or any others who may share interest in classic Lincoln Mark Vll.
Regarding your complaint against Best Buy #1499, our office would be happy to get in contact with the insurance company for this store if you would be able to supply it to our office. However, if you do not have, or are unable to get the insurance company information, you may want to consider contacting an attorney regarding your legal options. Another option would be to contact the Better
Business Bureau and file a complaint against Best Buy #1499 with their agency. The Better Business Bureau can be contacted at 918-492-1266. If you would like to file a complaint against the insurance company, our office would be happy to look into this matter on your behalf. All complaints do need to be in writing, and you would need to fill out a Request
Complaint or click here. Please don't hesitate to contact us should you have any further questions.
Our Complaint Description was:
BBB Complaint store ignored: Store install of radio caused electronic climate control below radio to start blinking lights off & on, damaged front right head light cover-crack plastic. Did not secure vehicle when they put car in their parking lot.
1988 Mark Vll has missing items, but we don't claim store took items. We do claim lost because car was not secured when they put it into their parking lot under their care. They had a duty to secure car left in their care because any reasonable person should of foreseen a problem if vehicle was not secured. Their paper work is incomplete, so I do not know names of installers, serial number, but items are checked off in good shape before they worked on car that were damage while in their care. We repeat, we did not think installer took items, but car was left vulnerable with unlocked doors etc.
Your Desired Resolution:
Replacement of damaged and stolen items from car & repair / refund of unused wrong parts they sold us.
03-24-2009 03:25 PM
I am really scared to have the same shop & installer work on my Vintage Lincoln Mark Vll after all that's happened. Date of disaster is 1-17-09 not 1-5-09 like ESIS their insurance put down on their letter to the wrong address and zip code which took for ever for me to get. Even if the store has cameras in their repair bays which I am not sure if they keep them going that far back, how would I know with my car being left wide open if they did not enter vehicle in their parking lot or anyone could of entered my car as the example that follows: The other day when we at Marshall's with my mom down from Best Buy when I went into their shop to look for installer there was not a sole in the shop with an open bay door. I really don't trust installer at all. Store # 1499, later when I took the dogs for a walk behind Marshall's and Best Buy on the lawn area we noticed a Dodge Neon being worked on at Best Buy, but they were working on this car with its doors and windows wide open in the parking lot out side of their closed bay door as Geek service person went in side of the shop for what ever he needed I assume for parts or tools. Leaving Dodge vulnerable to any passer by, so my question is why weren’t they working on this Dodge Neon in their secured garage bay?
03-24-2009 07:20 PM
03-25-2009 04:00 PM
Hi Michael. Thanks for posting in our Community Forum.
I understand that you are working with Robert in our corporate office regarding this matter. Please continue to follow up with him directly as he is the primary point of contact for resolving your issue. I am confident he will do all he can to sort this out for you. On behalf of Best Buy, I am sorry for any frustration or inconvenience this situation may have caused.