Best Buy & Geek Squad Policies

[Window125]

It is beyond me how bad customer service is with best buy. I need a repair on a washing machine and it has now been WELL over 2 1/2 weeks and still no answer on when it will be done. In my area they use a "third party" and have continually shifted the blame to them. Note to best buy -I DIDNOT BUY IT FROM THEM. My advice to anyone buying anything from this company would be to find out who does the service in your area and consider buying from a company that really does care about their service.

[SlimJim77]

This happens far too often. The frustration is totally understandable.

[Elizabeth-BBY Community Supervisor]

Hi Window125,

I've asked Allan, one of our Community Connectors, to look into this for you and see how he can help.  You should hear from him within the next few business days at the most.

Thanks for your continued patience,

[Allan-BBY Community Connector · Accepted solution]

Hi Window125

I agree completely, that even though your repair is being performed by a local service center, any problems with your repair are Best Buy®s responsibility to solve. I can assure you that Best Buy® cares about our service to our customers, and I would like to look into your repair and do what it takes to get you a resolution in this matter. I am sending you a private message, and to check your messages you should log into the forum and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting your concern,
Allan
Community Connector
Best Buy® Corporate