05-27-2011 06:42 PM
I spent around 5 grand on two Toshiba laptops, service plans, wireless printers, the works, Now I have NOTHING to show for the money I spent. My daughters computer stopped working 2 months in. I brought it to Geek Squad, who after three weeks decided she should have a new computer. My husband went back to the store, chose a compatible computer (A Dell) and less then one month said Dell stopped working. I brought the receipt and computer back to the store only to find out that they would not replace this obviously gray market Dell with a new one, instead I was sent through Geek squad purgatory for a second time. My daughter is now five weeks without a computer with no end in sight.
Obviously customer service is not the Jensen Beach Florist's strong suit. I asked for a manager, never got one. Asked for the name and address of the regional manager, again I never got that. We had the Dell less then a month, however it was a week over the two week cut off for returns.
I am stuck with a lemon. I feel I have no recourse. I was a faithful shopper at Best Buy for years, I will never ever spend a penny there again, and will make sure the word gets out at how horrible they really are,
The customer is never right. Customer Service is not their priority.
Best Buy if you are listening, get it right. That is all we consumers ask GET IT RIGHT. Make the customer happy. Make the 12 year old that has gone over 2 months without a computer happy.
To all you consumers thinking about making a large purchase at Best Buy. Run, as fast as you can in the opposite direction. You have zero recourse.
05-27-2011 09:14 PM
05-27-2011 09:33 PM
I definitely agree with your frustration, but I'd also like to say that I REALLY agree with IronZombie regarding a 12 year old needing a computer to make them happy. When I was that age, we had a family desktop and I was limited to an hour a day. Otherwise, I was reading or playing outside.
Unfortunately, computers are expensive (as you've already said) and as such, are quite costly for both consumers AND retailers to just replace on the spot.
On an off note, and just my personal opinion, I really feel like a good turn around time for a computer repair should be less than 14 days. That'd be nice wouldn't it?
05-28-2011 03:04 AM
05-28-2011 09:17 AM
05-28-2011 10:52 AM
05-28-2011 08:31 PM
05-29-2011 01:47 PM
05-29-2011 03:08 PM
Everyone saying a 12 year old does not need a computer you do not know the situation. Jumping on someone lik that telling them how to raise their kids seems a little rude. We are in a different day and time so if you dont want to help then dont post. Just my 2 cents. The OP came here for help not to be told how to raise kids.
Yea we certainly are in a different era. It's the age of when parents have lost control and kids are now in control. We got 10-year olds with Macbook Pros to type a half a page of text and 8-year olds with iPhones using it to text, talk, and check FaceBook... I don't think anyone here would presume to tell another person on how to raise their kids, what is so critical with a 12-year old going without a laptop for 2-3 weeks? Or are we still in the age where parents use TV and computers to raise and babysit kids?
Just a suggestion here but if the computer were so important to the kid, there would be a backup one.
05-29-2011 03:28 PM