Thanks John, whatever you did finally worked. I got the call yesterday to come in and pick up my replacement. I just wish this would have happened oh so many weeks ago as the normal order of business instead of after ranting on here for weeks, emails to the Dyson company directly and all my calls to the Best Buy Corporate offices.
As happy as I am that this is finally resolved and with the fact that I was given a replacement for the defective unit, I still just don't know that I could bring myself to walk back in there and have much of a desire to spend more money. It is my impression that much the same as Wally World has done you company has grown to large and the bureaucracy to deep to affectively serve the customers and money is way to hard to come by in my life to spend it where it is just not appreciated. Please understand that this post is not an extension of the rant but as a constructive criticism to remind you of how your customer base out here in the cyber world are feeling as they post their problems here.
I can also say that I have been impressed with the replies by everyone with the BBY after their name, they really do seem to want to help even though it's apparent that your all trying hard to swim up stream here. I have also seen a few just frequent posters here that actually help the situation but "for the most part" the majority of volunteer staff that post on here in their off hours have become very condescending and tend to make most situations worse instead of better. Their disclaimers say that although they work for Best Buy their views and opinions may not reflect those of Best Buy, but the fact of the matter is that if they are making it known that they work for Best Buy then they are representatives of your company and as such really need to remember that without these customers that they are so condescending to, they themselves do not have a job and it sucks to be jobless right now.
We the customers are frustrated. We lived without something else in our life so that we could buy this product and it's not working right. We need help and we deserve to be treated with respect and not like cattle waiting to be loaded in the chute and in the end that's what customer service comes down to. You have a massive number of customers with very few employees in the support side of the house. Plenty of sales people on the floor but stretched very thin in the support side. In most business' this would not be such an issue but in electronics, let's face it, most of the stuff is designed to fail and the return rate is going to be excessive as compared to most other product lines.
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