06-26-2009 02:27 AM
I'm a just gonna keep on talkin to myself here till somebody get's tired a hearin me.
Howdy to all you fellow Best Buy Suckers out there in puter land, hope yer all gonna have a wonderful day.
06-26-2009 11:25 AM
06-26-2009 11:37 AM
I don't work for Best Buy, so there's not much I can do but sympathize and let you know you're not alone. I'm going through a similar experience with and iPod, but obviously you're problem is worse, seeing as a vacuum cleaner is a necessary household item and a health issue, whereas my iPod isn't. Best Buy tends to try to fix everything with "I'm sorry, but there's nothing I can do". The reason they get away with this more often than not is because, atleast in NW Arkansas, there are no other strores similar to Best Buy, so they don't have any competition. People have few other choices when they want to buy stuff.
I am working with John-BBY with my iPod issue. He seems to be trying to help me (as soon as my iPod actually gets to the service center). I hope he can help you too. Your problem is much more urgent than mine.
06-26-2009 12:37 PM
06-26-2009 01:21 PM
I've looked into your repair situation and have some additional information for you, so please watch for a private message from me. To check your forum inbox, please sign in with your user name and password and click the envelope icon in the upper right.
06-27-2009 10:03 AM
Thanks John, whatever you did finally worked. I got the call yesterday to come in and pick up my replacement. I just wish this would have happened oh so many weeks ago as the normal order of business instead of after ranting on here for weeks, emails to the Dyson company directly and all my calls to the Best Buy Corporate offices.
As happy as I am that this is finally resolved and with the fact that I was given a replacement for the defective unit, I still just don't know that I could bring myself to walk back in there and have much of a desire to spend more money. It is my impression that much the same as Wally World has done you company has grown to large and the bureaucracy to deep to affectively serve the customers and money is way to hard to come by in my life to spend it where it is just not appreciated. Please understand that this post is not an extension of the rant but as a constructive criticism to remind you of how your customer base out here in the cyber world are feeling as they post their problems here.
I can also say that I have been impressed with the replies by everyone with the BBY after their name, they really do seem to want to help even though it's apparent that your all trying hard to swim up stream here. I have also seen a few just frequent posters here that actually help the situation but "for the most part" the majority of volunteer staff that post on here in their off hours have become very condescending and tend to make most situations worse instead of better. Their disclaimers say that although they work for Best Buy their views and opinions may not reflect those of Best Buy, but the fact of the matter is that if they are making it known that they work for Best Buy then they are representatives of your company and as such really need to remember that without these customers that they are so condescending to, they themselves do not have a job and it sucks to be jobless right now.
We the customers are frustrated. We lived without something else in our life so that we could buy this product and it's not working right. We need help and we deserve to be treated with respect and not like cattle waiting to be loaded in the chute and in the end that's what customer service comes down to. You have a massive number of customers with very few employees in the support side of the house. Plenty of sales people on the floor but stretched very thin in the support side. In most business' this would not be such an issue but in electronics, let's face it, most of the stuff is designed to fail and the return rate is going to be excessive as compared to most other product lines.
06-27-2009 11:36 AM
I'm so glad to hear that you're getting a replacement! I've been watching the thread, hoping you'd have some good news come to you quickly. I'm glad that John and all the other community connectors were able to get something ironed out for you.
I would like to add my two cents here really quick.
I understand what you were saying about the reps who post in their free time. I really do. That being said, I would also like to defend myself a bit. I try not to post on here unless I can honestly do something to help appease the customer. Whether it be what knowledge I have that I'm 100% sure on. Or, unless it will help the customer understand something a little bit better, as I did when you originally posted, letting you know that a community connector will be around.
That's one of the main reasons I've been on the forums for 6 months, but have had so few posts. I don't post unless it's needed, or I'm positive on information.
06-27-2009 11:54 AM
Yep Miranda and you were one of the helpful one's I was referring to. I think all of you started out spending time on here with nothing but the best of intentions but as an Admin on a few forums site's myself I understand that it burns you out pretty quick and sometimes you need to step out for a while and take a break when all you hear is the complaint side of the story. Let's face it, if we were happy with things we as customers wouldn't be here.
So to you and the few others, keep up the good work and be sure to step back and take a break when you see it getting you down. Don't wait till it's to late and your already burnt to do it.